Sr Customer Account Manager

New Jersey, USA (On-site)

$80K/yr – $95K/yrSenior Level3+ years expFull time

Posted 3 months ago

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Job Summary

Drive cross-platform customer strategy and relationships in a packaging/print environment to optimize client outcomes and profitability for Quad.

  • Must-have: Three years’ experience in customer service or print industry
  • Standout: End-to-end vendor management and onsite consultation capabilities
  • Strong knowledge of print industry and processes across multiple locations

Job Description

Responsibilities

  • Optimize customer strategy across platform to achieve all customer objectives and outcomes using unique and creative customer specific approaches
  • Optimize company strategy across platform to achieve all company objectives and outcomes
  • Conduct independent analysis of the customer’s specifications in order to leverage the company solutions to drive customers brand and marketing strategies.
  • Drive company strategies through all deliverables
  • Develop and cultivate customer relationships for a mutually beneficial business partnership

Requirements

  • Education: High School Diploma. Bachelor’s degree preferred
  • Experience: Three years’ experience in customer service or print environment preferred
  • Appropriate education and/or experience may be substituted on an equivalent basis
  • Ability to work independently, multi-task and balance a number of Customer Accounts
  • Strong knowledge of print industry and processes

Benefits

  • We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad logo

Quad

Quad (NYSE: QUAD) is a global marketing experience company that helps brands make direct consumer connections, from household to in-store to online. Supported by state-of-the-art technology and data-driven intelligence, Quad uses its suite of media, creative and production solutions to streamline the complexities of marketing and remove friction from wherever it occurs in the marketing journey. Quad tailors its uniquely flexible, scalable and connected solutions to clients’ objectives, driving cost efficiencies, improving speed to market, strengthening marketing effectiveness, and delivering value on client investments.Quad employs approximately 13,000 people in 14 countries and serves approximately 2,700 clients including industry leading blue-chip companies that serve both businesses and consumers in multiple industry verticals, with a particular focus on commerce, including retail, consumer packaged goods, and direct-to-consumer; financial services; and health. Quad is ranked as the 14th largest agency company in the U.S. by Ad Age (2023), and the second-largest commercial printer in North America, according to Printing Impressions (2023).For more information about Quad, including its commitment to ongoing innovation, culture and sustainable impact, visit quad.com.

Founded in 1971
Sussex, Wisconsin, USA
10K employees (1,327 in marketing)

Traffic Signals

Monthly Visitors
55.7K
Monthly Google Ads Budget
$6.5K
Traffic Source Mix
Search
34.2%
Direct
53.8%
Referral
9%
Social
1.6%
Paid
1.2%

Headcount Trend

Current headcount: ~10.2K

Marketing Team

Marketing Team Size
676 (7% of company)
Median Career Experience
13 years
Median Tenure
9.4 years

Funding

Total Funding
$1.9B
Last Raise
$35M
Post IPO Debt, 7 months ago

Funding History

  • Aug 2025
    Post IPO Debt • $35M
  • Apr 2014
    Post IPO Debt • $1.9B

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