Responsibilities

• Serve as the primary operational lead for all client creative requests.
• Review and validate incoming requests to ensure clarity, completeness, and feasibility.
• Push back when requests are incomplete, missing assets, or contain unrealistic timelines.
• Independently prioritize competing initiatives based on business impact and team capacity.
• Evaluate proposed project timelines, negotiate adjustments when required, and manage projects against agreed commitments.
• Own capacity planning to align workload with available resources.
• Manage multi-channel initiatives across digital, print, web, social, email, direct mail, and OOH.
• Hold all stakeholders accountable to agreed timelines, including review and feedback deadlines.
• Set clear review expectations and drive consolidated, actionable feedback to maintain efficient approval cycles.
• Manage revision rounds to prevent excessive back-and-forth and protect project momentum.

Requirements

• 5+ years of experience in agency project management, creative operations, or marketing operations.
• Experience managing high-volume, multi-channel marketing workflows.
• Demonstrated ability to independently prioritize competing initiatives and reset expectations when necessary.
• Strong scheduling and capacity planning skills.
• Direct, professional communication style.
• Experience holding stakeholders accountable to process and deadlines.
• Strong organizational discipline and attention to detail.
• Experience using project management platforms is required.