Responsibilities

• Define, test and iterate copy across a variety of touch points and aspects of the customer experience, including voice interactions
• Anticipate customer needs and write innovative and simplified solutions
• Use UX best practices, brand guidelines, research and data to establish and evolve scalable copy systems that drive consistency
• Partner closely with the Product and Tech teams on both long-term projects and short-term needs
• Develop prompt training resources and evaluation tools for AI products and features
• Drive the adoption of UX writing tools, frameworks, and guidelines
• Present and lead conversations about projects, issues, solutions, and product strategy to leadership and stakeholders

Requirements

• 6+ years of Content Strategy, Programming Strategy, and/or Marketing Strategy experience
• Knowledge of brand design and content marketing trends and best practices
• The ability to translate customer insights and segmentation data into actionable strategies, plans, and briefs

Preferred

• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience working in dedicated content or creative strategy role for a creative agency, technology brand, or media company
• Exceptional verbal and written communication skills with the proven ability to present to all levels within an organization

Benefits

• comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.