Responsibilities

• Collaborate with internal clients to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources and budgets of website launches and updates
• Support quarterly prioritization of project requests, award agencies and ensure timely execution of high-quality deliverables
• Ensure effective communication and collaboration between cross-functional teams including copywriters, designers, developers, SEO team, analytics team, and project- and platform owners
• Monitor project progress and documentation, and take corrective actions as necessary to keep projects on track, including identifying and managing risks, issues and changes throughout the project lifecycle
• Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and ongoing strategic and operational support
• Act as a single Point of Contact (POC) for managing all projects in GCCI WSO for managing assigned web projects
• Support pilots, rollouts and adoption of new/enhanced capabilities and features for websites and the management and optimization of the global portfolio of websites
• Support Global Service Center (GSC) Regional Leads with Project Planning and Forecasting, Release Management and Deployment and Creative Support, MAC Services, Quality Assurance and Testing
• Submit Integrated System Assessment (ISA) across Amgen's global web platforms, which will significantly contribute to Amgen’s regulatory compliance and operational resilience
• Develop and report on key performance indicators (KPIs) and metrics that gauge the success of websites, analyzing data to provide actionable insights

Requirements

• Master's degree
• OR
• Bachelor’s degree and 4 years of digital or web project management experience
• Or
• Associate’s degree and 6 years of digital or web project management experience
• Or
• High School diploma/GED and 8 years of digital or web project management experience

Preferred

• 5+ years of digital project management in a fast-paced, multi-client environment, incl. end-to-end projects across a website lifecycle
• Proven expertise in managing complex, cross-country and high impact projects. Able to effectively negotiate, manage expectations, and maintain productive relationships with a diverse group of stakeholders across various functions.
• Strong understanding of agile project management principles and methodologies, with a focus on continuous improvement, preferably SAFe
• Proficiency in web analytics and Search Engine Optimization (SEO), and User Experience (UX) and User Interface (UI) design principles using tools such as Google Analytics, Google Search Console and Figma
• Experience with writing detailed documentation
• Experience with JIRA, ServiceNow, Google Analytics, and Confluence
• Familiarity with technical specifications, and industry standards and best practices including media file sizes/formats, accessibility standards (WCAG), privacy regulations (GDPR, US Consumer laws) is a plus
• Knowledge of web development technologies, coding languages and industry best practices, such as HTML and CSS is a plus
• Experience operating in a regulated business environment and adhering to mandatory compliance requirements (preferably pharma) is a plus
• Experience prompting ChatGPT and other AI chatbot is a plus

Benefits

• The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.
• In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.