Responsibilities

• Own end-to-end project management for GTM process governance initiatives, from intake through delivery and sustainment.
• Establish and operate a PMO framework for governance work, including intake, prioritization, planning, execution, and stakeholder communication.
• Develop project plans, timelines, milestones, and success criteria; drive on-time, high-quality delivery across multiple concurrent programs.
• Operationalize change control by running governance cadences and ensuring process updates are properly reviewed, approved, documented, and rolled out.
• Partner with Process Optimization and functional stakeholders to scope and prioritize process changes and translate process design into implementable workflows.
• Serve as the central point of coordination across Sales, Marketing, Customer Success, Enablement, and Finance; manage dependencies, risks, and decision points.
• Maintain version-controlled process documentation and a centralized repository of SOPs, governance documentation, and project artifacts.
• Run a structured compliance and audit program to assess adherence to GTM processes; track remediation as formal projects and provide visibility into risks and progress.

Requirements

• 3–5+ years of experience in Program Management, PMO, Revenue Operations, or Sales Operations.
• Demonstrated experience managing cross-functional projects in a GTM or revenue environment.
• Proven ability to build and operate PMO frameworks and governance cadences.
• Experience supporting CRM-driven process implementation (e.g., Salesforce) and operational rollouts.
• Exceptional organizational, communication, and stakeholder management skills with strong attention to detail.

Preferred

• Experience driving change management for process rollouts, including communications, training coordination, and adoption measurement.
• Background in process documentation, SOP development, and workflow translation (process maps, playbooks, operating procedures).
• Experience developing governance and compliance reporting (status, adherence, risk tracking) and presenting updates to leadership.
• Familiarity with audit frameworks, control reviews, and remediation tracking in an operational environment.
• Strong analytical and reporting skills (e.g., Excel/Sheets; BI tools are a plus).
• Experience working in a high-growth SaaS / recurring revenue environment supporting GTM teams.