Sr. Analyst, Customer Growth Marketing - Retention

New York City, NY (Hybrid)

$78K/yr – $125K/yrSenior LevelFull time

Posted 4 days ago

Job Summary

Own the retention strategy and marketing execution for the Delta card portfolio, overseeing campaigns, performance, and cross-functional partnerships to drive engagement and revenue.

  • Leads retention campaigns for the U.S. Delta portfolio
  • Partners with analytics and channels to optimize engagement
  • Serves as the main contact for retention strategy and offer execution

Job Description

Responsibilities

  • The Sr. Analyst, Customer Growth Marketing - Retention will support the strategy and marketing execution of retention treatments for our U.S. Customer base, with primary responsibility for managing retention for the Delta portfolio.
  • This role will develop, execute, and maintain marketing campaigns designed to retain Card Members and increase Card Member engagement, while serving as a key point of contact for Delta retention strategy, offer execution, and performance.
  • This role provides significant channel and portfolio management responsibilities, along with a unique opportunity to drive strong business results and thought leadership.
  • An ideal candidate will be interested in a balance of customer marketing, core operational functions, analytics, and partner relationship management, with excitement to join a team that drives significant revenue.

Benefits

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

New York, NY, US
79K employees (3,751 in marketing)
81% recommend to a friend
88% CEO approval

Salaries

Posted range

$78K/yr – $125K/yr

Taken straight from the job posting.

See all American Express salaries

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Sr. Analyst, Customer Growth Marketing - Retention

American Express · New York City, NY · Hybrid