Responsibilities

• Oversee and lead all account management processes.
• Monitor, direct, and motivate day-to-day interactions between the account team and clients, actively nurturing strong relationships with existing and possible clients.
• Deliver engaging, passionate outstanding ideas and work; work closely with the account team to drive tactical projects through the agency and meet delivery requirements/deadlines.
• Act as a senior solution-oriented manager who thrives on developing lasting relationships between the client and agency teams.
• Provide strategic leadership for the Account Management team.
• Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency.
• Utilize experience to identify additional business needs and implement solutions.
• Incorporate senior staff from account management with other departments as project objectives or issues warrant.
• Manage and grow a team as a mentor and trusted advisor to account team.
• Maintains working knowledge of MERGE’s solutions and resources and recognizes/acts upon opportunities.

Requirements

• 3-5 years of account management experience within an advertising environment
• Bachelor’s degree or equivalent experience
• Experience with multi-channel campaigns, with a strong digital experience (CRM/Website), as well as media
• Ability to evaluate competitive communications across categories, consumer, product, cultural trends, etc.
• Willingness to roll up your sleeves in a highly collaborative environment
• Advanced client management skills, especially as it relates to setting and managing client expectations
• Superior professional communication and presentation skills
• Commitment to the client, attention to detail, and strong problem-solving ability

Preferred

• Veeva PromoMats experience

Benefits

• meaningful Medical, Dental, Vision, Life Insurance
• 401K
• Lifestyle Spending Account
• Employer Paid Life & Disability Insurance
• Flexible Time off & Holidays plus many other benefits and rewards