Social Strategy Director

Nashville, TN (Hybrid)

Salary Not AvailableSenior Level7+ years expFull time

Posted 3 months ago

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Job Summary

Drive social strategy leadership for campaigns and product launches across channels.

  • Own social strategy for campaigns and product launches across channels.
  • Must-have: 7–10 years in social strategy with 1–2 years in leadership.
  • Standout: Led tentpole campaigns and cross-functional teams to measurable impact.

Job Description

Drive social strategy leadership for campaigns and product launches across channels.

  • Own social strategy for campaigns and product launches across channels.
  • Must-have: 7–10 years in social strategy with 1–2 years in leadership.
  • Standout: Led tentpole campaigns and cross-functional teams to measurable impact.

Responsibilities

  • Develop and own the social content strategy, identifying strategic opportunities and creating POVs on how to tackle new product launches, campaigns, and market shifts
  • Lead the conception and strategic direction of tentpole content pieces and large-scale campaigns, determining the right approach for rollout and execution
  • Partner with the Community Manager and Creative teams to ensure strategic vision is executed consistently across channels
  • Provide strategic leadership and direction to the internal creative team, briefing them monthly on content development needs, strategic priorities, and creative opportunities
  • Oversee reporting and analytics, working hands-on with Emplifi to track performance, identify insights, and execute strategic optimizations
  • Coordinate closely with client social leads to understand pain points, opportunities, and business objectives—particularly in a social operation in transformation
  • Build trust, confidence, and long-term stability with key clients

Requirements

  • 7-10 years of experience in the social strategy space, including 1-2 years of director-level experience (or equivalent leadership experience) managing social strategy and teams
  • A strategic mindset paired with hands-on creative understanding—you can speak "creative" and guide creative development regardless of whether you're making it
  • Proven leadership experience managing or mentoring team members with a focus on strategic output
  • Strong analytical skills with hands-on knowledge of social media management platforms and reporting tools
  • Organizational skills with the ability to manage multiple strategic initiatives and pace work to bring big ideas to life
  • Meticulous attention to detail with the ability to provide thorough strategic & creative QA

Preferred

  • Automotive experience
  • Experience with Emplifi ideal; experience with similar software (Sprout Social, Sprinklr, etc) also an asset
  • Experience with social listening platform(s) (i.e. Brandwatch, Talkwalker, etc)

Benefits

  • Global maternity and parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, personal/sick days, and flex days
  • Access to online services for families and new parents
  • Early Dismissal Friday’s (off at 3:00 PM local time every Friday)
  • 13 affinity groups
  • Internal learning and development programs
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Critical Mass

3.1 Glassdoor

Critical Mass is a team of 1,900 inspired folks based in 13 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Founded in 1996
Calgary, Alberta, CAN
1.8K employees (728 in marketing)
43% recommend to a friend
44% CEO approval

Traffic Signals

Monthly Visitors
30.3K
Traffic Source Mix
Search
46.7%
Direct
41.5%
Referral
6.8%
Social
3.9%
Paid
1%

Headcount Trend

Current headcount: ~1.8K

Marketing Team

Marketing Team Size
347 (19% of company)
Median Career Experience
10 years
Median Tenure
4.8 years
Marketing Roles Posted (Last 30 Days)
6

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