Social Media Monitoring Specialist at WebFX | USA

WebFX

Social Media Monitoring Specialist

USA (Remote)

Salary Not AvailableMid Level1+ years expFull time

Posted 5 months ago

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Job Summary

Customer service-focused role with a strong emphasis on social media monitoring, brand voice, and data-driven responses. The position requires remote work, reliable internet, and 40 hours per week within EST business hours. Candidates should have at least some experience in customer service and strong written communication skills.

Job Description

Responsibilities

Providing excellent customer care services for each business that we work with and cultivate a unique connection with their audiences through computer and mobile phone customer service.
Monitor activity on a high volume of client social profiles 2-3x daily.
Utilize native social network monitoring dashboards and inboxes (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.) as well as any third-party tools to monitor activity.
Utilizing standard operating procedures, template responses and own judgment/critical thinking to resolve or escalate online questions or concerns.
Utilizing available data and research to answer audience comments and direct messages.
Collaborating with account manager to address unique inquiries and situations if/when needed
Understanding and adopting brand voice to engage with audience and promote brand personality
Ability to independently seek out answers and perform research and analysis to determine the best approach and response
This position requires 40 hours of remote availability per week during our standard office hours (8am to 6pm EST)
Requires reliable internet access

WebFX

3.8 Glassdoor

Since 1996, WebFX has offered clients innovative digital marketing solutions to help them drive revenue for their businesses. Our team of over 600 experts crafts strategies for mid to large-size companies across the globe. As a leader in tech-powered, expert-led SEO, web design, ecommerce, website conversion, and digital marketing services, we pride ourselves on driving traffic, converting visitors and measuring effectiveness to ultimately deliver a positive return on investment for our clients.We have an ever-expanding trophy cabinet not only for our web design, SEO and digital marketing work, but also for our company culture. In fact, we've been named the #1 Best Place to Work in PA nine years in a row.Interested in learning more about how our team can drive results for your business with digital marketing? Don't hesitate to give us a call or contact us through our website.➡️ https://www.webfx.com/lp/digital-marketing-services/?utm_source=social&utm_medium=organic&utm_campaign=linkedin-bioWant to join the team at WebFX? Check out our open positions on our website! ➡️ https://www.webfx.com/careers/?utm_source=social&utm_medium=organic&utm_campaign=linkedin-bio

Founded in 1996

Harrisburg, Pennsylvania, USA

1.2K employees (671 in marketing)

www.webfx.com?utm_source=social&utm_medium=organic&utm_campaign=linkedin-bio

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