Responsibilities

• Serve as day-to-day contact for assigned clients, building trust and long-term partnerships rooted in strategy
• Translate client goals and brand positioning into clear, actionable plans for internal execution
• Conduct thorough discovery and context-gathering to inform content that reflects each client's unique point of view
• Manage client expectations around timelines, deliverables, and results
• Lead quarterly strategy reviews and renewal conversations that reinforce value
• Ensure all deliverables align with client strategy, brand voice, and quality standards
• Follow Duet's caption writing process using Claude and structured intake protocols
• Manage project timelines in Asana with clear task ownership and delegation to Account Coordinators
• Provide direction, feedback, and quality control to ACs on copywriting, Reels, graphics, and engagement
• Deliver monthly client reports that translate data into actionable insights connected to business outcomes

Requirements

• 3-5 years of experience in social media management, account management, or client services
• Strong project management skills with attention to timelines and quality
• Excellent written and verbal communication
• Experience guiding or mentoring junior team members
• Strategic thinker who connects social media to business goals
• Comfortable managing multiple client accounts simultaneously
• Proficiency with project management tools and social platforms
• Collaborative, proactive, and solution-focused

Preferred

• Bachelor's degree in a related field preferred