Responsibilities

• Moderate and respond to comments across clients’ social media channels, maintaining the brand voice
• Create thoughtful, engaging content to foster conversations and increase engagement
• Ensure online communities are safe, respectful, and aligned with client guidelines and policies
• Monitor social media channels for emerging issues, trends, or insights, and escalate when necessary
• Act as an extension of the client’s brand, understanding their strategy, tone, and target audience
• Collaborate with internal teams to improve community engagement strategies
• Maintain a high level of professionalism and consistency in all interactions
• Work flexible shifts, including evenings, weekends, and overnights, to support 24/7 social media operations

Requirements

• US military or veteran experience, or relevant knowledge in military culture and operations
• Strong written communication skills in English, with excellent spelling, grammar, and clarity
• Experience managing social media platforms, particularly moderation and engagement
• Ability to adapt tone and style for different brands and audiences
• Familiarity with major social platforms such as Facebook, Twitter, Instagram, LinkedIn, etc.
• Comfort engaging with diverse content topics including tech, retail, food, hospitality, tourism, health, and pharma
• Exceptional organizational skills and reliability
• Excellent customer service instincts
• Access to reliable, high-speed internet suitable for remote work

Preferred

Benefits

• 100% remote work from day one, providing flexibility and work-life balance
• Competitive hourly pay ranging from $14.42 to $17.13 USD, based on experience and location
• Paid sick and safe time, along with flexible paid time off (vacation)
• Comprehensive benefits package including medical, dental, and vision insurance
• Opportunity to work with global brands and diverse content topics
• Supportive, inclusive, and creative team environment