Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Understand analytical reporting, working knowledge of Customer Relationship management software, QCI, query language on the SQL and database management required.
• Analyze pertinent information and present findings with a recommendation for improvement, including ROI increases.
• Ability to create ad-hoc reporting for the operating departments utilizing various reporting software packages.
• Ability to analyze data and to produce clean files.
• Ability to assist in report writing/modification.
• Maintain confidentiality of information.
• Ability to troubleshoot areas, place service calls and keep management informed of critical situations.
• Create Pre and Post Formas when required. … recommend edit: Design and development of all database analytics and compile pro and post forma analysis for all marketing campaigns, events, and promotions.
• Maintain office integrity.