Responsibilities

• Develop strategies and tactics that support client goals and drive strong organic marketing performance
• Build and maintain strong, deep client relationships with day-to-day contacts and senior stakeholders to ensure high client retention and growth
• Leverage AI-driven tools to accelerate data analysis, content auditing, and strategy development while maintaining high standards for accuracy
• Implement and test new capabilities to enable client growth
• Aid in the training of new hires on basic and standard concepts relating to SEO and GEO
• Identify opportunities to integrate AI into existing SEO workflows to improve team-wide efficiency.
• Provide support for client services deliverables during the sales process for upsells and new business
• Client communication and relationships
• Develop strong relationships with clients and senior stakeholders
• Attend and participate in all meetings/calls with clients

Requirements

• 3+ years of demonstrated agency experience with mid-to-enterprise level clients, with respect to:
• - Building strong relationships
• - Identifying, projecting, setting, and hitting client KPI goals
• - Prioritizing workload with minimal support to meet deadlines
• - Creating insightful, actionable, and accurate insights for client strategies and reports with minimal support
• - Presenting data and insights in a way that is logical, clear, and actionable with minimal support
• - Creating effective meeting agendas and leading client meetings with minimal support
• - Delivering core training, as needed
• - Proven track record of managing a full client workload consisting of medium-complexity clients and some high-complexity clients. Demonstrated ability to temporarily take on additional work during crunch periods
• - Familiarity with AI-native search engines and LLM-based research tools (e.g., Perplexity, Gemini, Claude, or ChatGPT).
• - Demonstrated ability to evaluate AI output for "hallucinations" or inaccuracies, specifically regarding technical SEO recommendations and data reporting
• - Advanced and courteous written, verbal, and visual communication skills
• - Advanced-level skills in Microsoft Office and Google Workspace, particularly in Excel and Google Sheets
• - Advanced-level skills with SEMrush or Ahrefs

Benefits

• - Competitive salaries
• - 25 days PTO, 5 days STO, 12 Holidays
• - Hybrid workspace for Richmonders (only Mondays are required)
• - 3 months fully paid Parental Leave
• - 8 hours of paid volunteer time per quarter
• - 401k with 3% non-elective contributions
• - A comprehensive health benefit package, including 2 medical plans, dental, and vision insurance
• - Life insurance, short-term, and long-term disability
• - Profit sharing
• - 2x a year company-wide meetup in Richmond, VA