Responsibilities

• Lead Strategy & Own Accounts
• Develop and present social media strategies aligned to client business goals and KPIs
• Serve as the senior social lead across priority accounts
• Represent Level’s point of view in client meetings, confidently guiding and defending recommendations
• Translate platform trends, audience behavior, and cultural moments into strategic direction
• Turn performance data into timely, actionable optimization plans
• Contribute to influencer strategy planning, briefing, and coordination
• Step in as strategic lead when the Director of Social Media is unavailable
• Elevate Content & Creative
• Oversee monthly content calendars across multiple brands and platforms
• Vet and elevate team ideas to ensure they are platform-native, culturally relevant, and strategically sound
• Ensure tight integration between organic, paid, influencer, and community efforts
• Maintain high standards for brand voice, quality, and execution
• Contribute hands-on content creation when needed (a plus)
• Drive Performance & Insights
• Define KPIs that clearly connect social performance to business objectives
• Partner with Media and Data teams to identify optimization opportunities
• Own performance interpretation and narrative in client reporting
• Translate results into clear recommendations and next steps
• Recommend improvements to brand-specific moderation and community guidelines
• Develop the Team
• Mentor and develop junior team members, raising their strategic thinking and platform fluency
• Provide structured feedback that improves quality and confidence
• Set clear expectations for accountability and strategic rigor
• Serve as a trusted escalation point for account or performance challenges
• Foster a collaborative, curious, and performance-driven culture