Responsibilities

• Client & account support
• Drive consistent client satisfaction through proactive communication and execution of strategic goals, with a keen focus on results.
• Serve as a day-to-day point of contact for routine client communications, answering questions, providing updates on biweekly calls and ad-hoc calls, and building strong rapport.
• Proactively communicate progress, challenges, and insights to senior staff to ensure alignment and timely resolution.
• Provide clear direction, support, and feedback to junior team members to foster their growth and project execution.
• Take ownership of project timelines and ensure the timely delivery of tasks, coordinating efforts across internal and external stakeholders
• Assist in reviewing and, in some cases, drafting initial versions of client reports, gathering data, and tracking campaign performance metrics.
• Proactively monitor client results and troubleshoot issues, escalating to senior staff when needed
• Media relations
• Act as the media lead for your account team, proactively generating new pitch ideas, pitching compelling stories, securing placements, and building strong relationships with a variety of media (e.g. podcasts, broadcast, newsletters, etc.)

Requirements

• 3-4 years of experience in PR/communications, with a technology agency background strongly preferred
• Highly organized, reliable, communicative, adaptable and flexible
• Energetic problem-solver with a results-oriented mindset
• Strong verbal and written communicator familiar with developing content like press releases, byline articles, commentary and more
• Comfortable managing competing priorities and deadlines in a fast-paced environment
• Enjoy delighting clients and fostering strong relationships
• A media relations expert who is also passionate about PR, with an eye on what’s next for our industry

Preferred

• Direct experience working in finance, web3, crypto and blockchain, or a strong interest in the technology

Benefits

• Fully remote position with a standard 8-hour day, M-F. At Melrose, we have flex and core hours. Team members can work from anywhere for their 8-hour day, as long as they are online and available between 8 am and 2:30 pm PT.
• We value work-life balance