Responsibilities

• Oversee client relationships and drive the strategic direction of multi-channel digital marketing programs.
• Serve as a primary point of contact for clients, managing expectations, relationships, and communications.
• Partner with clients and internal teams to define program objectives, campaign strategies, and success metrics for digital marketing projects, including websites, email campaigns, content creation, and social media.
• Approve project timelines and resources, considering dependencies and team capacity.
• Build thoughtful and comprehensive user journeys, considering potential campaign expansion with supporting marketing assets.
• Translate client goals into actionable project plans and oversee delivery across multiple campaigns.
• Collaborate with creative, digital, and analytics teams to ensure high-quality, results-driven execution.
• Monitor program performance, analyze outcomes, and present insights and recommendations to clients.
• Manage budgets and resources across multiple projects and campaigns.
• Identify opportunities to grow client accounts through new initiatives or expanded services.

Requirements

• Bachelor's degree in Marketing, Business, or related field (Master's preferred).
• 7+ years of experience in project or account management, with a focus on digital marketing.
• Proven ability to manage client relationships and deliver strategic marketing programs.
• Strong business acumen, with experience in campaign planning, execution, and optimization.
• Ability to understand big-picture outcomes and goals while maintaining high-quality attention to detail.
• Ability to cultivate, manage and grow client relationships.
• Proficiency with digital marketing tools and platforms.
• Proven ability to manage multiple high-priority projects and accounts simultaneously.
• Ability to prioritize tasks and manage workflows across multiple time-zones.
• Excellent communication, presentation, and negotiation skills.

Preferred

• Master's degree preferred.

Benefits

• Competitive salary with merit-based opportunities for growth
• Flexible hybrid work model tailored to your schedule and lifestyle
• Generous vacation policy, including extended summer and winter breaks
• Early log-off on Fridays through our Empower Hours program
• 401(k) plan with employer matching
• Comprehensive medical, dental, and vision coverage, plus FSA options
• Paid parental leave benefits
• Commuter benefits
• Annual Growth Mindset Stipend for books, events, or learning experiences
• Monthly technology reimbursement