Responsibilities

• Lead project planning for new client engagements - translating statements of work and strategic briefs into detailed project plans with clear milestones, deliverables, dependencies, and resource requirements.
• Develop and maintain project timelines, workback schedules, and delivery roadmaps that account for client review cycles, regulatory requirements, platform dependencies, and cross-functional coordination needs.
• Own the day-to-day execution of client projects - running daily standups, tracking progress against milestones, identifying blockers, and ensuring teams have what they need to deliver on time.
• Establish and maintain project governance structures - including status reporting, risk logs, change request protocols, and client communication cadences - that provide transparency and accountability throughout the engagement lifecycle.
• Serve as the central coordination point for cross-functional delivery teams - including Strategic Operators, Creative Operators, Activation Directors, Client Solutions, platform engineering, and external vendor partners.
• Facilitate seamless handoffs between strategy, creative, activation, and platform delivery - ensuring work moves efficiently through the pipeline without rework, delays, or misalignment.
• Resolve scheduling conflicts, resource constraints, and priority tensions across multiple concurrent projects - balancing client urgency with team capacity and strategic importance.
• Partner with functional leads to ensure the right people are staffed to the right work at the right time - advocating for resource adjustments when project needs shift.
• Serve as a client point of contact for project status, timeline updates, and delivery coordination - building trust through consistent communication, proactive transparency, and reliable follow-through.
• Lead project meetings, including kickoffs, check-ins, milestone reviews, and retrospectives - ensuring meetings are productive, action-oriented, and move work forward.