Senior Program Manager

New York City, NY (Hybrid)

$120K/yr – $130K/yrSenior Level8+ years expFull time

Posted 2 days ago

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Job Summary

Own and drive project success across hybrid PM roles, lead timelines and client/creative collaboration, and steward multi-channel campaigns while mentoring teammates.

  • Own assigned projects from kickoff to delivery
  • Build and maintain schedules and status updates across print, social, display, CRM, video
  • Coordinate client communications and serve as liaison between client and production team

Job Description

Responsibilities

  • Experienced in a hybrid account/project management/production role in an agency or in-house setting
  • Able to create and maintain schedules for short-to-intermediate length projects
  • Responsible for owning status reports, scheduling and leading videoconferences, client coordination and follow-ups, as some of your daily, routine tasks.
  • Well versed in executing campaigns across multiple platforms including print, social, display, CRM, video and digital.
  • Comfortable working with creatives with a knowledge of the creative process
  • Client partner/steward for the business relationship and a point of escalation for client issues.
  • Being a highly effective liaison between client and creative production team is a must, as well as being able to interpret and communicate strategic and tactical feedback
  • Collaborative, self-managing, and able to partner well with others
  • Proficient and comfortable using technology aids to support planning, routing and collaboration

Requirements

  • Equipped with 8+ years of experience as a Project Manager, Account Manager or Producer preferably in an agency setting
  • A natural leader with excellent motivation and conflict management skills
  • Able to own assigned projects from start to finish, ensuring successful delivery against deadlines
  • Adept and passionate about rolling with the punches of a project, and being proactive and available
  • Strong project management and organizational skills, attention to detail, accuracy and follow-up
  • Able to learn quickly and comfortable asking questions
  • Able to work well in a team setting. Ability to mentor is a strong plus
  • Familiar with production processes in video, print and digital workstreams and able to incorporate implications to schedule building and maintenance
  • Experience with creative testing is a plus

Preferred

  • Experience with creative testing is a plus

Benefits

  • Benefits include Insurance (Anthem BCBS), Dental, Vision, Unlimited PTO and pretty awesome snacks
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TheLab

thelab is a performance-driven agency that helps leading brands evolve to win. Our collective of designers, writers, technologists, strategists, creators & big thinkers collaborate with our clients & agency partners to deliver work that connects. We provide a tailored approach that works across our key areas of expertise to provide the best combination of services and support for every project. INSIGHTS: We ground our work in the needs, expectations, and goals of our clients’ customers at every stage.- Consumer Segmentation- Journey Mapping- Quantitative & Qualitative Research- Target Profiling & Personas- User Testing & Heat Mapping- SEO & SEM- Social Media StrategyCREATIVE: We’re experts at engaging audiences through captivating visuals, compelling storytelling, and innovative design. - Accessibility Compliance - Competitive and Performance Audits - Big Swing Concepting- Brand Development- Content Strategy & Creation- Creative Strategy & Direction- Design Systems- E-commerce- Paid & Owned Social- Performance Creative Programs- Messaging Strategy & Copywriting- Motion & Editing- UI/UX DesignTECHNOLOGY: We build platforms, databases, and experiences that surprise, delight, and connect customers more deeply with brands they care about. - Analytics Configuration - AI-powered Feature Development- CMS Implementation- Full Stack Engineering- Full Scale Re-Platforms- Front/Back End Development- Manual & Automated Development- Responsive DevelopmentFind us in New York City, Los Angeles, Istanbul, & Sydney—let’s chat.

Founded in 2002
Brooklyn, New York, USA
150 employees (55 in marketing)

Traffic Signals

Monthly Visitors
6.3K
Traffic Source Mix
Search
33.1%
Direct
43.2%
Referral
6.4%
Social
15.6%
Paid
1.4%

Headcount Trend

Current headcount: ~150

Marketing Team

Marketing Team Size
15 (10% of company)
Median Career Experience
6.5 years
Median Tenure
6.1 years
Marketing Roles Posted (Last 30 Days)
4