Senior Martech Architect at Humana | USA | $107K/yr – $147K/yr

Humana

Senior Martech Architect

USA (Remote)

$107K/yr – $147K/yrSenior Level8+ years expFull time

Posted 7 weeks ago

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Job Summary

Own the hands on implementation and ongoing optimization of Adobe Experience Platform and Adobe Journey Optimizer across omnichannel journeys, data ingestion, and downstream integrations, with governance and privacy built in.

Design and operate data collection, identity stitching, and audience orchestration to enable real-time activation across CRM, contact center, and CCM platforms.
Own journey logic, event triggers, channel prioritization, and suppression rules to maximize activation and minimize leakage.

Job Description

Responsibilities

Design and implement omnichannel experience solutions using Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and associated MarTech and analytics platforms in alignment with enterprise architecture standards.
Hands-on configuration and support of AEP components including XDM schemas, datasets, identities and identity stitching, profiles, segments, computed attributes, and sources and destinations.
Design, build, and support AJO journeys, including event triggers, eligibility and suppression logic, channel prioritization, and fallback handling.
Design and support data collection and ingestion using Adobe Experience Platform Web SDK, Adobe Launch (Data Collection), and Real-Time CDP (RTCDP), or comparable data-collection and customer data platforms.
Implement batch and event-driven ingestion patterns from enterprise data platforms such as Databricks or comparable cloud data platforms (e.g., Snowflake), ensuring data quality, latency, and governance standards are met.
Implement and support event-driven and API-based integrations between AEP/AJO and downstream systems such as Salesforce Marketing Cloud, Salesforce Service Cloud, Twilio (SMS/voice), Genesys (contact center), and enterprise CCM platforms such as OpenText Exstream.
Support migration of legacy campaign, email, analytics, and batch communication workflows into AEP/AJO-based architectures following defined coexistence, cutover, and decommissioning plans.
Partner with analytics teams to configure Adobe Customer Journey Analytics (CJA) datasets, data views, calculated metrics, and reporting outputs aligned to enterprise KPIs and downstream BI consumption (Tableau, Power BI).
Participate in production support and troubleshooting activities across AEP, AJO, and integrated platforms, including ingestion issues, journey failures, and downstream activation errors.
Collaborate with platform engineering, security, and operations teams to validate integrations, resolve performance issues, and ensure privacy, consent, and regulatory controls are consistently enforced.

Humana

3.8 Glassdoor

Humana will never ask, nor require a candidate to provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact yourcareer@humana.com to validate the requestAt Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Founded in 1964

Louisville, Kentucky, USA

47K employees (1,304 in marketing)

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