Responsibilities

• Project & Campaign Coordination: Manage day-to-day execution of small-to-mid scale multi-channel marketing programs (direct mail, email, digital, landing pages, data) ensuring accurate, timely, and high-quality delivery — without serving as the client point of contact.
• Project & Campaign Coordination: Develop and maintain project schedules and timelines in conjunction with cross-functional teams, possessing minute-by-minute knowledge of work in progress.
• Project & Campaign Coordination: Traffic projects internally, ensuring proper approvals, sign-offs, and handoffs at each stage of the project lifecycle.
• Project & Campaign Coordination: Coordinate kick-off meetings with internal account, creative, data, production, and analytics teams to align on briefs, scope, and expectations.
• Project & Campaign Coordination: Manage Change Requests and proactively alert management of risks, scope changes, or barriers impacting timelines.
• Project & Campaign Coordination: Partner with functional groups and third-party vendors to ensure accurate execution, including coordinating QC checkpoints at every stage of production.
• Operational Excellence & Process Improvement: Identify bottlenecks and inefficiencies in current workflows and recommend practical solutions to streamline execution, reduce risk, and accelerate speed to market.
• Operational Excellence & Process Improvement: Contribute to and lead targeted process improvement initiatives — from documenting current state to designing future-state workflows.
• Operational Excellence & Process Improvement: Build and maintain process documentation, including cross-functional process flows (Visio), intake forms, SOPs, templates, and training materials.
• Operational Excellence & Process Improvement: Write clear, concise business and data requirements detailing inputs, outputs, processing rules, and personalization logic for campaign execution.
• Operational Excellence & Process Improvement: Surface systemic issues to leadership with proposed solutions, supporting a culture of continuous improvement.