Responsibilities

• This is a critical position within the Innovation Centers Team
• Demonstrated experience in event planning, customer service and support of businesses with multiple business operations segments
• Excellent interpersonal skills both verbally and in writing, executive presence is imperative
• Must be able to promote and ensure client satisfaction via timely and accurate responses, clear communication, and ongoing training
• This position will lead and execute the end-to-end processes surrounding visits and experiences in the Innovation Center:
• Lead planning sessions, guide stakeholders, collaborating with adjacent teams to create meaningful and memorable experiences
• Utilize briefing management platform
• Suggest, plan and manage offsite visit support elements
• Build and maintain relationships with executive team, executive assistants, sales and business leaders, regarding processes and procedures necessary to execute successful visits.
• Manage marketing materials for the Innovation Centers
• Manage Innovation Centers process and procedure documents
• Learn Innovation Centers content library and attend new content training sessions
• Support cross-marketing projects as needed

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 3+ years experience in event planning industry
• Cross - collaboration skills
• Proficient with Microsoft Office tools
• Attention to detail and commitment to quality
• Ability to manage multiple priorities and meet deadlines in a fast-paced setting
• Ability to work in the Eden Prairie, MN office 4 days weekly
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime.

Preferred

• 2+ years customer service industry experience
• Ability to collaborate effectively with individuals at all organizational levels, from frontline staff to executive leadership
• Success managing events of varying scale and scope
• Track record of driving innovation
• Fast learner with a proactive approach to acquiring new skills and adapting to change
• Ability to work flexible hours
• Experience with Canva

Benefits

• a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
• No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.