Senior Manager – Patient Access Brand Technology Lead at Amgen | USA | $158K/yr – $214K/yr

Senior Manager – Patient Access Brand Technology Lead

USA (Remote)

$158K/yr – $214K/yrSenior Level

Posted 2 months ago

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Job Summary

Own and drive multi-year technology transformations in patient services, focusing on CRM modernization, digital engagement, automation, and streamlined operations that deliver measurable improvements in access, support, and experience.

Coordinate cross-functional programs across internal teams, vendors, and business stakeholders to deliver integrated roadmaps and governance.
Translate business needs into scalable product roadmaps, epics, and deployment plans while ensuring alignment with enterprise standards and adoption.
Lead Agile delivery and change-management efforts to socialize and operationalize new patient services capabilities.

Job Description

Responsibilities

Lead a portfolio of patient services technology initiatives spanning CRM modernization, digital engagement, automation, and operational transformation
Drive end-to-end program execution across concurrent cross-functional workstreams involving internal technology teams, external vendors, and business stakeholders
Develop integrated program plans, manage dependencies and risks, and provide executive-level status reporting and governance
Align delivery roadmaps, resource planning, financials, and implementation timelines across interconnected initiatives
Ensure successful execution through Agile delivery methodologies and coordinated technology deployment strategies
Lead strategic transformation initiatives across the Patient Access & Reimbursement technology ecosystem to modernize patient support capabilities and operational workflows
Define and execute multi-year technology transformation roadmaps aligned to business strategy, enterprise priorities, and evolving patient support needs
Drive innovation across CRM platforms, digital engagement tools, workflow orchestration, automation, AI-enabled capabilities, analytics, and interoperability solutions
Identify opportunities to simplify, standardize, and optimize patient services operations through technology enablement and process redesign
Influence enterprise technology strategy at the intersection of patient experience, operational excellence, and digital innovation

Requirements

Doctorate degree and 2 years of program management experience
Master’s degree and 4 years of program management experience
Bachelor’s degree and 6 years of program management experience
Associate’s degree and 10 years of program management experience
High school diploma / GED and 12 years of program management experience
Strong understanding of the pharmaceutical industry with expertise in US Patient Services and Patient Access operations
Demonstrated experience leading enterprise-scale technology transformation programs
Expertise in program management, portfolio management, and strategic roadmap development
Experience managing large, complex initiatives across multiple concurrent workstreams and stakeholder groups
Strong product management experience within CRM and customer engagement technologies

Preferred

Strong cross-functional collaboration skills in matrixed environments
Experience with Agile delivery methodologies and SDLC processes

Benefits

From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Amgen

4.1 Glassdoor

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We helped establish the biotechnology industry, and we remain on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. Our investment in research and development has yielded a robust pipeline that builds on our existing portfolio of medicines to treat cancer, heart disease, osteoporosis, inflammatory diseases and rare diseases.Amgen is one of 30 companies comprising the Dow Jones Industrial Average®, and part of the Nasdaq-100 Index®. In 2024, Amgen was named one of the “World’s Most Innovative Companies” by Fast Company and one of “America’s Best Large Employers” by Forbes.For more information, visit Amgen.com and follow us on X, LinkedIn, Instagram, TikTok, YouTube and Threads. 🔗 Community Guidelines: https://wwwext.amgen.com/community-guidelines🔗Global Privacy Statement Directory: www.amgen.com/dpSpecial Advisory: Please be cautious of scam recruitment offers claiming to be from Amgen. Such scams may come from various sources, including fake websites and/or unsolicited emails and seek to obtain personal data or payment from victims by offering jobs that do not exist. Please be advised that Amgen would never ask for payment to progress a job application. When in doubt, please check to see if the position in question is posted on this website before applying. Additionally, please report any suspicious recruiting activity to https://complaint.ic3.gov/ and thank you for your assistance.

Founded in 1980

Thousand Oaks, California, USA

37K employees (1,491 in marketing)

www.amgen.com

83% recommend to a friend

89% CEO approval