Senior Manager, Marketing Operations

Charlotte, NC (Hybrid)

$118K/yr – $235K/yrSenior Level10+ years expFull time

Posted 3 weeks ago

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Job Summary

Own end-to-end marketing operations and analytics spine for CHVAC, turning market and competitive insights into scalable processes, CRM governance, and data-driven pipeline leadership.

  • Own marketing operations, CRM integration, and data governance across campaigns, attribution, and reporting.
  • Lead end-to-end event lead management and SLA-driven follow-up to optimize pipeline and conversion.
  • Partner with Sales Ops, IT, and Product to standardize tech, dashboards, and cross-functional data flow.

Job Description

Responsibilities

  • Market Intelligence: Conducts comprehensive market research to gather data on market trends, customer needs, buying behaviors, and industry developments across CHVAC segments and verticals.
  • Competitive Analysis: Performs in‑depth competitive analysis to identify strengths, weaknesses, opportunities, and threats (SWOT) of key competitors.
  • Market Monitoring: Monitors competitor activity, market shifts, and emerging industry trends to proactively identify risks and growth opportunities.
  • Strategic Insights: Translates competitive insights into recommendations that influence marketing strategy, sales enablement, portfolio positioning, and long‑range planning.
  • Performance Metrics: Establishes and governs marketing performance metrics, dashboards, and reporting to measure effectiveness, ROI, and contribution to CHVAC business objectives.
  • Campaign Tracking: Works with marketing managers to tracks campaign performance, pipeline impact, attribution, and channel effectiveness to inform continuous optimization and future investment decisions.
  • Event Pipeline Management: Leads end-to-end lead management for events and trade shows, including lead capture strategy, CRM campaign setup, lead routing, sales follow-up processes, SLA tracking, data quality, and post-event performance reporting.
  • Marketing Operations: Owns and continuously optimizes end‑to‑end marketing operations processes to ensure consistency, efficiency, and scalability.
  • CRM & Integration: Is accountable for CRM and Salesforce integration for all marketing campaigns, including campaign setup, lead flow, attribution modeling, pipeline visibility, and reporting.
  • Cross‑Functional Liaison: Serves as the primary marketing liaison to Sales Operations, Digital, and IT to ensure seamless data flow across CRM, marketing automation, analytics, and reporting tools.
Carrier logo

Carrier

3.6 Glassdoor

Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.

Founded in 1902
Palm Beach Gardens, Florida, USA
22K employees (590 in marketing)
66% recommend to a friend
77% CEO approval

Traffic Signals

Monthly Visitors
903.5K
Monthly Google Ads Budget
$106.9K
Traffic Source Mix
Search
47%
Direct
43.2%
Referral
7.3%
Social
1.7%
Paid
0.8%

Headcount Trend

Current headcount: ~21.6K

Marketing Team

Marketing Team Size
475 (2% of company)
Median Career Experience
15 years
Median Tenure
4 years
Marketing Roles Posted (Last 30 Days)
7

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