Responsibilities

• Partner with a collaborative Brand Operations team to turn strategy into clear, practical resources that hotel teams can use every day.
• Guide complex, cross-functional project management across a global, matrixed organization.
• Own planning, agendas, and storytelling for key forums, Hotel Leader Summits, and capability-building programs across the Lifestyle portfolio.
• Create, track, and communicate the impact of Brand Operations efforts through clear reporting and recommendations.
• Work with teams to develop training, guides, self-audit tools, and guest experience resources that support brand consistency and stronger on-property execution.
• Manage Lifestyle touchpoints within the openings process and broader Brand Operations work, including understanding hotel KPIs, developing and improving upon hotel support resources, and creating and leading trainings for teams on new tools and best practices.
• Oversee the project management and help deliver training at important forums and capability-building programs that help hotel teams understand priorities, build skills, and implement with consistency.
• Build guest experience tools, playbooks, and operational resources that shape how Lifestyle brands come to life on property.
• Support openings across the portfolio with practical tools and guidance that help hotels deliver the intended brand experience from Day 1.

Requirements

• Four (4) years of relevant work experience in hospitality, hotel operations, restaurant operations, brand operations, guest experience, training, or a related field.
• Taking complex information and turning it into practical tools, resources, and next steps for hotel teams.
• Experience in project management and cross-functional collaboration.
• Strong data storytelling and executive communication skills, with experience translating insights into aligned action using PowerPoint, Excel, and Smartsheet.
• Global travel up to 70%.

Preferred

• A natural curiosity for the details that bring a brand to life, and a belief that lighting, music, programming, service, and atmosphere all matter.
• Experience supporting hotel openings, operational rollouts, or brand activations.
• Experience building playbooks, audits, training materials, or field-facing tools.
• Experience supporting global Lifestyle brands or multi-market brand operations.
• Additional language skills beyond English.