Senior Manager - Enterprise Agentic Search Content

New York City, NY (Hybrid)

$104K/yr – $175K/yrSenior LevelFull time

Posted 4 weeks ago

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Job Summary

Own scalable content systems and AI-enabled search experiences for enterprise, turning strategy into trusted, machine-readable content across marketing, product, UX, analytics, and governance.

  • Content Systems & Execution: Build scalable content pipelines and governance to serve global markets.
  • Cross-Functional Enablement: Align teams to deliver high quality, machine-readable content experiences.
  • Collaboration & CX: Partner with marketing, product, UX, analytics, technology, and governance to improve customer experience.

Job Description

Responsibilities

  • As a part of the Enterprise Digital Center of Excellence (CoE), you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive business growth.
  • The Manager of Enterprise Agentic Search Content will translate enterprise strategy into scalable execution—building content systems, driving cross-functional alignment, and enabling teams across the organization to deliver high-quality, machine-readable, and trusted content experiences.
  • This is a highly collaborative role at the intersection of content, AI, search, and customer experience.
  • You will partner with teams across marketing, product, UX, analytics, technology, and governance.
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American Express

4.1 Glassdoor

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

New York, NY, US
79K employees (3,751 in marketing)
81% recommend to a friend
88% CEO approval

Traffic Signals

Monthly Visitors
99M
Monthly Google Ads Budget
$4.4M
Traffic Source Mix
Search
22.8%
Direct
71.5%
Referral
4.6%
Social
0.2%
Paid
0.8%

Headcount Trend

Current headcount: ~81.7K

Marketing Team

Marketing Team Size
3,046 (4% of company)
Median Career Experience
16 years
Median Tenure
10.8 years
Marketing Roles Posted (Last 30 Days)
26

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