Senior Manager, CRM Analytics

New York City, NY (On-site)

$130K/yr – $160K/yrSenior Level10+ years expFull time

Posted 17 hrs ago

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Job Summary

Own regional CRM analytics and client development, delivering actionable insights, KPIs, and reporting to drive growth across US boutiques; partner with Boutique Directors to optimize CRM campaigns, clienteling, and lifecycle management.

Lead CRM analytics across the region with measurable impact on growth and client engagement
Build and maintain dashboards, KPI scorecards, and executive reports
Collaborate with Boutique Directors to optimize CRM execution and client development activities

Job Description

Responsibilities

CRM Analytics & Business Insights
Serve as the regional CRM analytics expert, providing actionable insights that support business growth across all US touch points
Develop and maintain weekly, monthly, quarterly, and ad hoc CRM reporting for executive leadership and boutique teams
Analyze client performance across all client segments, identify trends, opportunities, and areas of risk
Translate complex data into clear recommendations that drive measurable actions within boutiques
Build reporting methodologies, KPI scorecards, and dashboards that provide visibility into client performance and boutique execution
Identify opportunities to improve client acquisition, retention, reactivation, appointment productivity, and client loyalty through data-driven insights where possible for Retail and Wholesale
Monitor business performance across boutiques, highlighting best practices and opportunities for improvement where possible for Retail and Wholesale
CRM Performance & Boutique Partnership
Partner closely with Boutique Directors to establish, monitor, and evaluate weekly and monthly CRM KPIs

Requirements

Qualifications 10+ years of experience in CRM Analytics, Client Analytics, Business Intelligence, or Client Development within luxury retail
Advanced analytical skills with the ability to translate complex data into actionable business recommendations
Strong experience with Salesforce CRM, Qlik, Excel, and reporting/dashboard development
Experience creating executive-level presentations and performance reporting
Strong understanding of luxury retail clienteling and CRM best practices
Knowledge of client segmentation, customer lifecycle management, appointment productivity, and client acquisition metrics
Excellent communication and presentation skills with the ability to influence cross-functional stakeholders
Highly organized with exceptional attention to detail and project management capabilities
Comfortable working in a fast-paced, collaborative environment with multiple priorities
Fluent in English

Benefits

comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution
At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more

GIVENCHY

3.3 Glassdoor

New elegance with a modern twist and femininity combine in the timeless world of Givenchy. Its style is the signature of Hubert de Givenchy, who established the eponymous Haute Couture Maison at the start of the 1950s. Combining finesse, discretion, and elegance, he ensured his designs and ateliers rose to the top and played a key role in international fashion. In 1957, an expansion of scope took place with the launch of the Maison's first fragrance, L’Interdit – a symbol of the legendary friendship between Hubert de Givenchy and Audrey Hepburn. Ever since then iconic creations from the Maison have continued to cultivate elegance and boldness.In September 2024, Givenchy opened a new chapter in the history of the Maison announcing Sarah Burton as Creative Director of both the womenswear and menswear collections.

Founded in 1952

Paris, Île-de-France, FRA

1.8K employees (395 in marketing)

www.givenchy.com

50% recommend to a friend

68% CEO approval