Responsibilities

• Build and maintain email campaigns, SMS campaigns, automated flows, and customer journeys within Klaviyo
• Create and manage advanced segmentation, profile properties, and audience targeting strategies
• Build, optimize, and troubleshoot signup forms, popups, and onsite conversion experiences
• Configure and maintain flow triggers, custom events, and lifecycle automation programs
• Support account audits, onboarding projects, and technical account setup
• Serve as the internal subject matter expert on Klaviyo functionality and best practices
• Lead migrations from platforms such as Attentive, Mailchimp, Omnisend, HubSpot, and other ESPs
• Configure, test, and troubleshoot integrations with Shopify, Recharge, Yotpo, loyalty platforms, and other retention technology partners
• Support advanced implementations involving custom properties, event tracking, and data mapping
• Adhere to SOPs, implementation standards, and QA processes

Requirements

• 3–6+ years of email, SMS, or lifecycle marketing experience
• 2+ years of hands-on experience with Klaviyo Email and SMS
• Experience building advanced flows, segments, forms, and automations
• Experience with platform migrations and ecommerce integrations
• Familiarity with custom events and data architecture
• Strong troubleshooting, documentation, and QA skills
• Highly organized with exceptional attention to detail

Preferred

• Klaviyo certifications
• K:Service experience
• Shopify or Shopify Plus experience