Responsibilities

• Deliver complex multi-channel marketing programs and product launches by architecting, building, automating, validating, and governing the intended customer experience
• Use internal tools and industry-leading MarTech platforms to execute and optimize marketing initiatives
• Identify, diagnose, and resolve issues quickly, with exceptional attention to detail and a proactive, self-driven approach
• Partner with teams to identify gaps and recommend solutions or process improvements
• Document issues, outcomes, and reproducible steps for reference in future scenarios
• Communicate findings and complex program details clearly and consistently to audiences with varying levels of program knowledge, and propose actionable recommendations

Requirements

• 3+ years in an operational or data-driven role, with demonstrated willingness to learn and expand scope
• Experience working with teams across multiple time zones and flexible hours
• General understanding of enterprise-level billing and MarTech systems is a plus
• Bachelor's degree in Information Systems, Computer Science or Analytics, or a related field, or equivalent practical experience
• Demonstrated proficiency using AI tools to build automations, generate or debug queries/scripts, and streamline validation and QA processes across marketing systems.
• Advanced skills in working with large data sets (VLOOKUP, Pivot Tables, Macros, etc.)
• Intermediate SQL for self-service/ad-hoc reporting; data visualization experience a plus
• Comfort with complex marketing programs and a strong affinity for data analysis to derive insights and optimize future efforts.
• A natural curiosity for digging into data to find answers
• Familiarity with systems such as Jira, SFDC, CODA, GitHub, AEP, Marketo, Claude, Smartsheet, QuickBase, and Tableau preferred

Preferred

• Data visualization experience a plus
• Experience administering or configuring at least one marketing automation platform (MAP) or CRM directly is a plus