Responsibilities

• Support the execution of full-funnel, multi-channel marketing campaigns that drive upsell, cross-sell and revenue growth across the existing customer base.
• Assist in managing end-to-end campaigns execution, from intake through launch, including audience creation, asset coordination, QA, deployment & performance tracking / reporting.
• Maintain campaign calendars and ensure initiatives are delivered on time and aligned to business priorities.
• Collaborate with marketing channel owners, product, operations, and sales teams to ensure campaigns are aligned with business goals.
• Partner with content and creative teams to help develop messaging and visuals that resonate with customers.
• Coordinate campaign assets, messaging, and launch requirements across stakeholders.
• Act as a key point of contact for campaign execution and operational support.
• Assist with customer segmentation and targeting to ensure campaigns are personalized and relevant to the audience.
• Identify trends and opportunities for optimization based on campaign and customer behavior data.
• Monitor campaign performance and surface optimization recommendations to improve results.

Requirements

• Bachelor's degree in marketing, business, or related field.
• 3-5 years of experience in marketing, with exposure to customer marketing, demand generation, or lifecycle campaigns.
• Experience supporting end-to-end campaign execution, including messaging development, creative coordination, and performance tracking.
• Ability to work cross-functional, collaborating with product, sales, operations, and demand generation teams.
• Solid analytical skills and comfort using data to inform campaign decisions and report on performance.
• Strong written and verbal communication skills, with the ability to contribute to compelling messaging and content.
• Good organizational and project management skills, with the ability to manage multiple tasks simultaneously.
• Self-starter who can work both independently and collaboratively as part of a team.
• Passion for customer-centric marketing and delivering exceptional customer experiences.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
• Our Commitment to Inclusion: At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.
• Accommodations are available on request for candidates taking part in all aspects of the selection process.
• Use of AI Technology: We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
• A Note on the Application & Hiring Process: This position advertised is for an existing vacancy. We are currently seeking a qualified candidate to fill this position and will be reviewing applications on a rolling basis.
• Compensation Disclosure: ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. The expected compensation for this role for candidates residing in Canada is between $86,600 CAD - $129,800 CAD. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits. This position may also be eligible for a bonus.