Responsibilities

• Own the go-to-market strategy for Point Success Media, steering the division through fast-moving market shifts to identify, develop, and launch new high-growth service offerings
• Define how new technical and media services are packaged, positioned, and priced to protect margins and support sustainable growth
• Partner with sales and marketing leadership to bring new offerings to market and drive adoption across the client base
• Track how the media landscape is evolving — platforms, buyer behavior, competitive dynamics — and translate that into strategic direction so the division stays ahead of the curve
• Act as a strategic voice for the division's trajectory, both with senior leadership internally and with prospects and partners externally
• Own the division's P&L: revenue growth, margin performance, and overall profitability
• Design and refine staffing models, team structure, and capacity planning so the team is utilized profitably against demand
• Champion the use of AI to drive efficiency across the division — from delivery workflows to internal processes — keeping Point Success Media ahead on speed, quality, and cost
• Identify and implement operational improvements — workflows, tools, delivery models — that improve efficiency and scalability
• Monitor performance against business benchmarks and adjust strategy, structure, or resourcing as needed

Requirements

• 12+ years of progressive experience in a media or marketing agency environment, with significant time in senior management or general-management roles — not primarily an individual-contributor or platform-specialist track
• A track record running or scaling a services business line or P&L within an agency, including responsibility for revenue, margin, and profitability, not just campaign performance
• Experience developing and launching new service offerings and go-to-market strategies within a services or agency business
• A strong grasp of staffing economics — how to structure, size, and utilize teams profitably against client demand and delivery requirements
• Demonstrated experience using AI tools and technologies to drive efficiency, quality, or competitive advantage within a services organization
• A strong understanding of the media landscape and its trajectory, with the ability to anticipate shifts and translate them into business and organizational strategy
• Experience managing and developing senior leaders and managers, not just individual contributors
• Comfort operating as an executive-level presence with senior client stakeholders, sales leadership, and company leadership
• Strong business and financial acumen — budgeting, forecasting, margin analysis, and operational metrics
• Organizational agility, with the ability to operate in both structured and ambiguous environments

Preferred

• Experience working remotely in a similar senior role, reporting to executive leadership, preferred