Senior Director, Omnichannel Experience Solutions & Success

New York City, NY (On-site)

$183K/yr – $203K/yrSenior Level18+ years expFull time

Posted 3 weeks ago

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Job Summary

Own cross functional program leadership for EVERSANA ESS, aligning sales, marketing and partnerships to expand services and drive omnichannel outcomes.

  • Strategic program ownership: coordinate sales, marketing, agency and new business to drive awareness and wedge in additional EVERSANA ESS services.
  • Omnichannel governance and execution: lead council activities, manage partnerships, and ensure delivery across teams and handoffs.
  • Pitch support and project planning: assist new business pitches, define plans with PMO and product teams, and oversee client milestones.

Job Description

Responsibilities

  • Strategic partner to EVERSANA ESS clients connecting the dots across our organization, activating the appropriate teams and capabilities to help wedge in additional services over time.
  • Ensure flawless execution of our EVERSANA ESS activities and connect the dots to other areas of the business.
  • Lead development and execution of the EVERSANA ESS Sales & Marketing plan in partnership with commercial marketing
  • Strategically partners with Agency account and EVERSANA new business teams to drive EVERSANA ESS awareness, sales and connect the dots across our organization, activating the appropriate teams and capabilities
  • Assists new business pitch preparation and presentations
  • Lead Affinity Marketplace SOW Addendums workstream and supports SVP in Affinity data partnerships
  • Leads Omnichannel Advisory Council management and customer engagements, including member interviews, synthesizing and pulling through applicable feedback to internal team, events planning
  • Supports and informs prospective client targeting efforts
  • 3rd party Media vendor and internal media team liaison
  • Marketing contributor to omnichannel engine product roadmap

Requirements

  • Education Bachelor’s degree in a technical or business discipline
  • 18+ years of product leadership/management experience on digital products and/or technology-driven solutions
  • 10+ years of experience with traditional project/program management (managing project managers) as well as Agile teams
  • Well-versed in Agile framework and rolling our Agile to an organization (some projects will be hybrid)
  • 10+ years of experience with managing large-scale, cross-functional and global project teams
  • Excellent interpersonal skills with the ability to productively interact and negotiate with all levels of customers and company personnel.
  • Excellent communication skills (written and verbal) and embodies a collaborative work style
  • Excellent organizational skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
  • Technology/Equipment Proficiency in common software applications like Microsoft Office (Word, Excel, PowerPoint) and web browsers

    Benefits

    • EVERSANA is committed to providing competitive salaries and benefits for all employees. More information about EVERSANA’s benefits package can be found at eversana.com/careers.

    EVERSANA

    3.5 Glassdoor

    EVERSANA® is a leading independent provider of global services to the life sciences industry. The company’s integrated solutions are rooted in the patient experience and span all stages of the product life cycle to deliver long-term, sustainable value for patients, prescribers, channel partners and payers. The company serves more than 650 organizations, including innovative start-ups and established pharmaceutical companies, to advance life sciences solutions for a healthier world. To learn more about EVERSANA, visit eversana.com.

    Founded in 2018
    Chicago, Illinois, USA
    4.7K employees (563 in marketing)
    66% recommend to a friend
    78% CEO approval

    Traffic Signals

    Monthly Visitors
    48.6K
    Monthly Google Ads Budget
    $1.2K
    Traffic Source Mix
    Search
    43.4%
    Direct
    46.8%
    Referral
    6.7%
    Social
    1.6%
    Paid
    1.4%

    Headcount Trend

    Current headcount: ~4.7K

    Marketing Team

    Marketing Team Size
    396 (8% of company)
    Median Career Experience
    23.5 years
    Median Tenure
    5 years
    Marketing Roles Posted (Last 30 Days)
    28

    Funding

    Last Raise
    Private Equity, 7 years ago

    Funding History

    • Oct 2018
      Private Equity Round

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