Responsibilities

• Lead and develop the global Industry Marketing team, including direct management of industry leaders responsible for Financial Services, Retail, and Public Sector.
• Establish a unified industry marketing strategy that balances cross-industry messaging with vertical-specific market requirements.
• Partner with executive leadership to identify emerging market opportunities, industry priorities, and strategic investments.
• Help define, evangelize, and expand the Customer Experience Automation (CXA) category across key industries.
• Develop industry-specific AI and automation narratives that position Talkdesk as the leader in agentic customer experience and AI-powered workforce transformation.
• Partner closely with Product and Strategy teams to influence roadmap priorities based on industry trends, customer needs, regulatory requirements, and competitive dynamics.
• Represent Talkdesk externally as an industry thought leader through analyst engagements, conferences, customer advisory boards, media opportunities, and executive presentations.
• Serve as the primary industry expert for Healthcare & Life Sciences, driving positioning, messaging, content strategy, customer advocacy, analyst engagement, and pipeline generation.
• Develop differentiated strategies for providers, payers, pharmaceutical organizations, life sciences companies, and emerging healthcare segments.
• Translate evolving healthcare regulations, patient expectations, and AI adoption trends into actionable go-to-market strategies.

Requirements

• Bachelor's degree required.
• MBA or other relevant advanced degree preferred.
• 10+ years of experience in product marketing, industry marketing, solution marketing, or go-to-market leadership within enterprise software, SaaS, cloud, AI, or digital transformation markets.
• Demonstrated experience developing and executing industry-focused go-to-market strategies for enterprise organizations.
• Experience leading and developing high-performing teams, including direct management of senior individual contributors and industry marketing professionals.
• Strong track record partnering with Product, Sales, Analyst Relations, Customer Success, and Executive Leadership to influence strategy and drive business outcomes.
• Deep understanding of the Healthcare and Life Sciences market, including providers, payers, pharmaceutical, biotech, and medical device organizations.
• Strong knowledge of healthcare regulations, compliance frameworks, and industry trends, including HIPAA, HITRUST, patient privacy requirements, and emerging AI governance considerations.
• Ability to translate industry-specific challenges into compelling business value propositions, thought leadership, and market strategies.
• Experience bringing innovative technology solutions to market, including AI, automation, customer experience, workflow orchestration, cloud platforms, or enterprise software.
• Strong understanding of how AI is reshaping industries and the ability to articulate strategic market opportunities to customers, analysts, partners, and executives.

Preferred

• Experience contributing to category creation, market development, industry transformation initiatives, or thought leadership programs is highly desirable.

Benefits

• Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits : 401(k) plan
• Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays : Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave : Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.