Senior Director, Experience Solutions & Success at EVERSANA INTOUCH | New York City, NY | $183K/yr – $203K/yr

EVERSANA INTOUCH

Senior Director, Experience Solutions & Success

New York City, NY (Remote)

$183K/yr – $203K/yrSenior Level18+ years expFull time

Posted 5 weeks ago

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Job Summary

Own the cross functional orchestration of EVERSANA ESS initiatives, driving multi‑team alignment and expanding services through structured opportunities.

Strategic program leadership: align marketing, sales, and operations to execute the ESS plan and unlock new services.
Omnichannel governance: lead advisory council and client engagements, turning feedback into product and process improvements.
Affinities and data partnerships: manage SOWs and data partnerships to broaden reach and leverage for clients.

Job Description

Responsibilities

Strategic partner to EVERSANA ESS clients connecting the dots across our organization, activating the appropriate teams and capabilities to help wedge in additional services over time.
Ensure flawless execution of our EVERSANA ESS activities and connect the dots to other areas of the business.
Lead development and execution of the EVERSANA ESS Sales & Marketing plan in partnership with commercial marketing
Strategically partners with Agency account and EVERSANA new business teams to drive EVERSANA ESS awareness, sales and connect the dots across our organization, activating the appropriate teams and capabilities
Assists new business pitch preparation and presentations
Lead Affinity Marketplace SOW Addendums workstream and supports SVP in Affinity data partnerships
Leads Omnichannel Advisory Council management and customer engagements, including member interviews, synthesizing and pulling through applicable feedback to internal team, events planning
Supports and informs prospective client targeting efforts
3rd party Media vendor and internal media team liaison
Marketing contributor to omnichannel engine product roadmap

EVERSANA INTOUCH

As part of EVERSANA, we’re the first – and only – agency to be backed up by a fully integrated commercial services platform, giving us an unmatched understanding of the brand journey, a front seat to patients’ experiences across the continuum of care, and greater expertise on how to move levers for business impact. It’s why we’re able to think bigger and broader about brand success. To truly appreciate everything from what advocacy groups are talking about to how prescriptions are priced and delivered to what really happens in the field. We offer insights that others can’t. And we do it all while keeping an eye on the future, helping you envision what’s next.

Founded in 2021

Overland Park, Kansas, US

1.2K employees (403 in marketing)

eversanaintouch.com