Responsibilities

• Coordinate and facilitate all aspects of clients marketing and promotional programs by working with designated client contacts, outside vendors through Hibbert procurement, as well as the necessary internal personnel.
• Keeping communication opened with management, clients, Sales, and Account Team members in regards to status updates and developments of each project.
• Use a proprietary tracking product to project manage, track, maintain all receipts, proof submissions, and go-live dates for all POD/JIT items, Email, MLR and FDA submission. In addition, use this same product to produce reporting/metrics to ensure no gaps in performance within customer SLA’s.
• Reporting/metrics based on the documented occurrences and timelines, to ensure no gaps in performance within customer SLA’s.
• Establish, document, and distribute system processes and procedures necessary to the creation of a project, via Graphic Design, Programming (Exact Target and database), production areas, and/or Vendor Management.
• Coordinate with the purchasing department and production services for supplies or services that are needed internally and from outside vendors for specified print projects.
• Work with agencies, vendors, and internal departments to provide final creative and additional resources to ensure project approval.
• Adhere to quality assurance procedures and to all ISO 9001 related standards. In addition, review of all digital and hardcopy output for aesthetics, content, color, etc. Analytical review for proper timeframes and calculations of distribution.
• Cross-train within team to improve backup coverage.

Requirements

• High School Diploma/GED required
• Moderate lifting to 40 pounds
• Knowledge of Digital and Offset print and Email fulfillment specifications
• Intermediate knowledge of Graphic Design and Email fulfillment Software
• Prior client service experience
• Experience with print and electronic fulfillment Software such as Adobe, InDesign, Exact Target, HTML, JSON, and JIRA

Preferred

• College degree preferred
• Willingness to learn new technologies
• Experience with JIRA
• Proficiency in Microsoft Office (Word, Outlook, Excel)