Responsibilities

• Owning the end-to-end creative workflow for a high-volume CRM account across email and direct mail campaigns, from brief intake through creative approval
• Managing creative timelines, review cycles, and task progress in Workfront, including daily standups and proactive follow-up to keep deliverables on track
• Coordinating pod capacity planning and resource assignments, identifying constraints, escalating blockers, and supporting contingency coverage for competing priorities and planned time off
• Leading creative quality assurance and readiness for handoff to campaign operations, including version control, file troubleshooting, and asset completeness
• Managing image licensing and applying knowledge of email and direct mail specifications and production best practices across deliverables

Requirements

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
• 5+ years of experience managing creative resources, workflows, and output in high-volume settings
• 5+ years of experience with email and direct mail creative development and deployment
• 5+ years of experience with project management platforms such as Workfront or Jira
• 5+ years of experience in an agency environment and working with hybrid onshore/offshore teams
• Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred

• Experience supporting CRM-focused creative operations across email and direct mail programs
• Experience managing concurrent deliverables, review cycles, and deadlines in a high-volume environment
• Experience with capacity planning, resource assignment, and workload balancing across teams
• Experience performing creative quality assurance, version control, and production handoff activities
• Experience managing image licensing, file troubleshooting, and asset readiness for deployment