Responsibilities

• Lead the development of brand voice, tone guidelines, and messaging frameworks from discovery through launch.
• Write across the full product ecosystem — onboarding flows, UI microcopy, error states, notifications, marketing campaigns, and beyond.
• Collaborate closely with UX designers to ensure copy and design work as a unified system, not separate layers.
• Translate complex financial concepts into plain, compelling language that builds trust with a broad US audience.
• Develop and maintain a consistent brand narrative across web, mobile, email, social, and paid channels.
• Participate in cross-functional sprint planning and creative reviews, iterating quickly based on feedback.
• Partner with compliance and legal teams to ensure all copy meets regulatory requirements in the financial services space.
• Contribute to content strategy decisions, including naming, taxonomy, and information architecture.

Requirements

• 7+ years of professional copywriting experience, with meaningful work in both brand and UX contexts required
• A strong portfolio demonstrating work across digital products, campaigns, and brand systems — ideally including financial services, fintech, or other regulated industries
• Deep understanding of UX writing principles: microcopy, content design, user flows, and accessibility considerations
• Proven ability to define and sustain brand voice at scale — from headline to help text
• Experience working in agile, cross-functional product teams with fast turnaround cycles
• Excellent instincts for what resonates with real people — particularly those navigating money, trust, and long-term decisions
• Comfort with ambiguity and the ability to make confident creative decisions in a launch environment
• Strong communication skills and a collaborative spirit — you give and receive feedback graciously
• Experience with fintech, banking, wealth management, or insurance products
• Familiarity with design tools such as Figma or content management platforms

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products