Senior Content Designer

USA (Remote)

Salary Not AvailableSenior Level5+ years expFull time

Posted 2 months ago

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Job Summary

Drive UX writing and content design across tax and financial services products with strong research, AI-enabled workflows, and cross-functional partnerships.

  • Must-have: 5+ years of UX writing in a Content Strategy or UX team
  • Primary ownership of end-to-end content for tax/financial services products and related support
  • Standout: Portfolio demonstrating strong writing craft and collaboration across design and product

Job Description

Responsibilities

  • Contribute end-to-end content across our product s for tax prep and financial services, product support, help centers, chatbots
  • Own small - to medium - size projects and product experiences with some direction from senior leaders
  • Deliver content design that achieves our business strategy and solves customer problems , ensuring it is clear and engaging
  • Support the direction of the senior content design leader while pushing for new thinking
  • Use AI to accelerate your work and be a thoughtful advocate for improving the use of AI across the design process
  • Advocate for the customer through human-centered design methods, ensuring our products speak  their  language and meet  their  needs
  • Immerse yourself in research to develop deep customer empathy
  • Advance a strong point of view, backed up by personal expertise , design rationale, customer data, and industry trends
  • Conceptualize a broad spectrum of ideas and then narrow based on experimentation and customer research
  • Participate in design reviews and critiques and help all designers strengthen their skills in content design

Requirements

  • 5 + years of UX writing experience working as part of a Content Strategy or UX writing team
  • Bachelor’s degree in English, Journalism, Liberal Arts, or relevant work experience
  • Deep knowledge of content strategy and design principles and methods
  • Curiosity and commitment to new ideas and innovating to drive business results
  • Powerful communication and presentation skills
  • Strong understanding of storytelling and conversation techniques
  • Experience working as part of a multidisciplinary product design or UX team
  • Experience crafting content using design tools such as Figma
  • A passion for simplifying complex problems and understand customer needs
  • A dazzling portfolio demonstrating your strong writing craft and collaborative process

Benefits

  • Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
H&R Block logo

H&R Block

3.8 Glassdoor

H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve prepared approximately 800 million tax returns and grown to have approximately 12,000 offices throughout the United States and around the world. We know that tax needs and situations change from year to year. That’s why we offer new and innovative ways to prepare and file taxes so clients can choose what suits them best.We are a people company first and a tax company second. With this in mind, we deliver care in every interaction, conversation, and at each touchpoint. That’s how we build long-lasting relationships with clients, communities, and associates.People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's because our company still has the feeling of ‘family’ serving as the foundation for our associates and franchisees who bring our purpose to life each day. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more. Our ideas are rooted in unique and diverse perspectives fueled by curiosity and creativity. We’re not afraid to try new things, and never rest on past success. We are passionate in the way we advocate for each other, for our clients, and most importantly, we not only say we are better together...we truly believe it!

Founded in 1955
Kansas City, Missouri, USA
16K employees (361 in marketing)
72% recommend to a friend
79% CEO approval

Traffic Signals

Monthly Visitors
4.9M
Monthly Google Ads Budget
$1.1M
Traffic Source Mix
Search
39.7%
Direct
52.8%
Referral
5.3%
Social
0.8%
Paid
1.2%

Headcount Trend

Current headcount: ~15.8K

Marketing Team

Marketing Team Size
229 (1% of company)
Median Career Experience
18 years
Median Tenure
10.6 years
Marketing Roles Posted (Last 30 Days)
3

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