Senior Community Manager at Turtle Rock Studios | Irvine, CA | $90K/yr – $135K/yr

Turtle Rock Studios

Senior Community Manager

Irvine, CA (Remote)

$90K/yr – $135K/yrSenior Level5+ years expFull time

Posted 2 months ago

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Job Summary

Own and scale Turtle Rock’s global community through authentic live engagement, cross-channel presence, and player-driven content, turning feedback into updates across patches, events, and new features.

Community ownership: bridge players with development, building trust and dialogue across platforms.
Content and storytelling: craft on-brand posts and surface player stories with multimedia teams during live updates.
Live engagement: represent the studio in streams and social content, monitor sentiment, and translate insights into action.

Job Description

Responsibilities

Champion our global community: Be the daily link between our players and our development team — building trust, excitement, and open dialogue across all platforms
Lead global community management efforts to connect players across regions and keep them engaged with our worlds and development updates
Be on-camera and in-stream: Represent Turtle Rock Studios in developer streams, community updates, and social content with authenticity and enthusiasm
Own social channels: Manage and grow our presence across Reddit, Discord, X (Twitter), Facebook, Instagram, YouTube, and emerging platforms
Create compelling, on-brand content: Write and produce posts and updates that reflect the studio’s personality and resonate with our players while interfacing with creative services and multimedia personnel
Engage players around live titles: Plan and execute international communication strategies for patches, updates, events, and new content drops
Monitor sentiment and trends: Use third-party tools to track engagement, player feedback, and community health, turning insights into actionable recommendations
Collaborate with teams across the studio to ensure unified messaging, bring player insights to the forefront, and celebrate the great work happening here at Turtle Rock Studios
Support game capture and content: Help capture gameplay, screenshots, and behind-the-scenes content for community and promotional use

Requirements

5+ years of experience managing communities for live or shipped games, ideally experienced working in or around AAA development pipelines
Deep understanding of community management best practices and player engagement
Confident, natural on-camera presence — you enjoy connecting directly with players through streams and videos
Hands-on experience creating social and community content in an established brand or product voice
Proficiency with monitoring, analytics, and reporting tools (e.g., Sprout, Brandwatch, Meltwater, Discord insights)
Strong written and verbal communication skills — approachable, clear, and authentic
A savvy gamer capable of playing well with an eye for gameplay moments, community stories, and emerging social trends
Collaborative, positive, and comfortable working across departments to bring the community perspective into every decision

Nice to have

Familiarity with OBS, video editing tools, or Unreal Sequencer
Background in influencer/creator partnerships or social campaigns
You’ve moderated or managed a high-volume Discord or Reddit community

Benefits

Some of the benefits and perks our employees get to enjoy, include:
- 100% Medical, Dental, Vision Coverage for you and your family
- Retirement Savings Plan Matching
- Career Improvement Plan
- Flexible Work Arrangements - In-House, Hybrid, and Remote
- Generous Time Off Policy
- Company Events - In-Person + Virtual Events
- Fully Stocked Kitchen + Sponsored Food Trucks

Turtle Rock Studios

4.4 Glassdoor

Founded in 2002, we are Turtle Rock Studios, a multi-project, award-winning independent developer located in the heart of Orange County, CA. We thrive in an open, collaborative environment which is led to this day by co-founders Chris Ashton and Phil Robb.Our past projects consist of AAA Competitive / Co-Op shooters: Left4Dead, Evolve, and Back 4 Blood, and VR titles: Journey of the Gods and Face Your Fears II. We're gamers who believe in iteration, so we work alongside our community to make our, and their, gameplay dreams reality.We have a project in development at this time and we're looking for top tier talent to add to our development team!To learn more about our team and culture, visit www.turtlerockstudios.com/our-studio/For specific job listings visit www.turtlerockstudios.com/careers/PSA: If you receive any information about a job listing at Turtle Rock Studios that is not from a turtlerockstudios.com domain, it did not come from Turtle Rock Studios. Turtle Rock Studios will also never request your bank account information in any correspondence regarding potential career opportunities and will never request that a candidate contact us via external social messaging platforms, including but not limited to: Telegram, Instagram, Twitter, Facebook, Discord, or WeChat. Please be wary of contact coming from anything other than a turtlerockstudios.com domain.

Founded in 2002

Lake Forest, California, USA

244 employees (119 in marketing)

turtlerockstudios.com

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