Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling)
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes
• Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices
• Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics)
• Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey

Requirements

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
• Demonstrated experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale
• Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement
• Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation
• Experience using community tooling and analytics (e.g., Slack workflows, Common Room, and/or similar) to track engagement, identify trends, and drive improvement
• Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders
• Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community
• Cultural fluency and sensitivity to differences in communication styles across regions and timezones
• High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics)

Preferred

• Built and scaled a high-engagement Slack/Discord community with measurable impact (activation/retention, response time, sentiment), using experiments and programming
• Demonstrated crisis/incident leadership in online spaces (CoC enforcement, safety/escalation), with sound judgment in high-stakes situations
• Community-as-a-product operator: turns member insights into roadmap/marketing outcomes and consistently closes the loop with the community
• Builder mindset with tooling: designs scalable workflows and automation (intake/triage/routing), plus analytics and knowledge systems to reduce manual load

Benefits

• 100% employer-paid medical insurance *
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.