Responsibilities

• Analyze stakeholder behavior, motivations, emotional drivers, and engagement patterns using behavioral science methods.
• Study cognitive and psychological factors influencing adoption of federal programs, communications, and digital services.
• Conduct qualitative research (interviews, behavioral mapping, ethnographic studies) and quantitative research (surveys, behavioral datasets, pattern detection).
• Identify behavioral barriers, friction points, and psychological drivers affecting program usage and mission outcomes.
• Develop behavioral personas, decision-making models, and influence frameworks.
• Analyze mission communications to ensure they align with behavioral insights and motivation science.
• Produce research-backed recommendations to improve engagement, adoption, retention, and user trust.
• Partner with product teams, UX designers, PMO staff, and analysts to align behavioral insights with program decisions.
• Support A/B testing, pilot evaluations, and behavioral experiments to validate hypotheses.
• Document research findings, behavioral models, and insights in reports, presentations, and briefings.

Requirements

• Strong analytical and critical thinking skills.
• Excellent communication skills for conveying behavioral insights to technical and non-technical audiences.
• Ability to synthesize complex psychological and behavioral factors into concise recommendations.
• Strong interpersonal skills for conducting interviews and qualitative research.
• High attention to detail and methodological rigor.
• Strong knowledge of behavioral science frameworks, decision models, and motivational psychology.
• Familiarity with qualitative research methods (interviews, observation, ethnography).
• Experience with quantitative analysis, survey design, or behavioral data interpretation.
• Understanding of human-centered design and human factors principles.
• Experience conducting behavioral studies, qualitative/quantitative analysis, and user behavior research.
• Experience supporting federal, DoD, or large enterprise programs.

Preferred

Benefits

• Family & parental support
• - 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
• - Applies to birth, adoption, and surrogacy
• - Up to 10 days’ paid fertility leave per year (5 per cycle)
• - 2 days’ paid leave for new grandparents
• - $2,500 annual interest-free parental loan
• - $6,000 interest-free fertility treatment loan
• Healthcare & wellbeing
• - Three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
• - $0 employee-cost dental and vision
• - 10 days’ health leave per year (mental and physical)
• - 24/7 mental health support through Self Space