Senior Associate, Sapphire Portfolio Performance and Strategy at JPMorganChase | New York, USA | $90K/yr – $140K/yr

JPMorganChase

Senior Associate, Sapphire Portfolio Performance and Strategy

New York, USA (Unknown)

$90K/yr – $140K/yrSenior LevelFull time

Posted 4 months ago

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Job Summary

Drive growth and value for Sapphire card customers by leading engagement strategies, testing, and cross‑functional execution across Marketing, Analytics, and Product.

Must-have: Strong analytical skills that connect data to profitability.
Standout: Cross‑functional leadership across Marketing, Analytics, and Finance to optimize portfolios.

Job Description

Responsibilities

Lead analysis of Sapphire cards performance to surface drivers of growth, engagement, and profitability across customer segments.
Define engagement and loyalty strategies, including, surprise‑and‑delight, and initiatives focused on best customers
Leverage enterprise assets across Commerce, Travel, Banking, and Wealth to elevate value for top Sapphire customers.
Partner with analytics to enhance customer segmentation and identify segment‑specific treatments that improve portfolio outcomes.
Develop systematic reporting on segment profiles, sales and rewards dynamics, and results vs. budget to inform pivots and roadmaps.
Structure tests, measure impact, and synthesize learnings to guide strategy, OKRs, and prioritization of initiatives.
Collaborate with marketing and communications partners and Cards centers of excellence on campaign planning, deployment, and effectiveness.
Monitor portfolio performance against OKRs and identify improvement opportunities and optimization levers.
Translate insights into clear recommendations and implementation plans with measurable outcomes and timelines.
Maintain a holistic learning agenda across teams to maximize test‑and‑learn velocity and inform near‑ and long‑term roadmaps.

Requirements

Experience in product marketing, portfolio management, or strategy with a focus on customer engagement.
Strong analytical skills: ability to interpret complex data, size opportunities, and connect insights to P&L outcomes.
Familiarity with customer segmentation, experimentation, and campaign measurement methodologies.
Clear and persuasive communication skills with the ability to influence stakeholders at multiple levels
Proven ability to partner across Marketing, Analytics, Finance, and Product to deliver cross‑functional outcomes.
Detail orientation with strong organization and prioritization to manage multiple initiatives and deadlines.
Comfort developing reporting, dashboards, and executive‑ready readouts that drive decision‑making.
Growth mindset with a test‑and‑learn approach and curiosity about customer behavior and market dynamics
High integrity and accountability; ability to independently drive work forward and deliver measurable results.

Preferred

Experience in cards, loyalty, or subscription businesses with lifecycle marketing exposure.
Knowledge of rewards economics, retention levers, and customer value management practices.
Hands‑on experience with A/B testing, multivariate testing, or experimentation platforms and frameworks.
Proficiency partnering with analytics teams and working with dashboards or BI tools to evaluate performance
Familiarity with financial modeling concepts to understand tradeoffs between engagement and profitability.

Benefits

comprehensive health care coverage
on-site health and wellness centers
a retirement savings plan
backup childcare
tuition reimbursement
mental health support
financial coaching and more

JPMorganChase

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With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets. We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms© 2024 JPMorgan Chase & Co. All rights reserved. JPMorganChase is an Equal Opportunity Employer, including Disability/Veterans.

New York, New York, USA

219K employees (4,490 in marketing)

www.jpmorganchase.com

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