Responsibilities

• Lead strategic planning and execution across key pharmaceutical and healthcare accounts spanning Digital DTC & HCP, Point of Care, Print, AI, and other integrated media solutions.
• Partner closely with Associate Account Strategists by providing guidance, mentorship, and support across campaign execution, client communication, and account management responsibilities.
• Own pre-to-post sale campaign management and act as the subject matter expert across all aspects of campaign execution, optimization, pacing, and performance.
• Deliver a high-touch, white glove client experience as a primary internal and external point of contact for strategic accounts.
• Develop strategic media recommendations and proactively identify opportunities to optimize campaigns, improve client outcomes, and drive incremental revenue growth.
• Present campaign performance insights, measurement results, and optimization recommendations to internal stakeholders and clients, helping inform future planning and upsell opportunities.
• Leverage healthcare-focused measurement and attribution platforms, including Crossix and IQVIA, to analyze campaign effectiveness and communicate business impact to clients.
• Ensure client strategy, KPIs, and expectations are clearly communicated and executed across Sales, Ad Operations, Analytics, Finance, and other cross-functional teams.
• Partner with Ad Operations to ensure flawless campaign implementation, creative QA, optimization, and delivery management.
• Monitor campaign pacing and performance closely, proactively troubleshooting issues and identifying opportunities to maximize client satisfaction and renewals.

Requirements

• Bachelor's Degree Preferred
• 4+ years of experience within an advertising agency, publisher, media company, or ad tech environment.
• Experience supporting pharmaceutical, healthcare, or regulated-industry accounts strongly preferred.
• Proven success managing complex digital campaigns and collaborating across cross-functional teams in a fast-paced environment.
• Experience mentoring junior team members or guiding account support resources is a plus.
• Strong understanding of digital advertising platforms and tools including GAM, Salesforce, and Microsoft Office Suite.
• Familiarity with measurement, verification, and healthcare attribution platforms including Crossix, IQVIA, comScore, IAS, and DV.
• Strategic and analytical thinker with strong troubleshooting and problem-solving abilities. Advanced Excel skills preferred.
• Exceptional communication and relationship-building skills with a strong focus on client success and collaboration.
• Highly organized, proactive, and able to manage multiple priorities simultaneously.

Preferred

• Experience mentoring junior team members or guiding account support resources is a plus.
• Advanced Excel skills preferred.
• Familiarity with healthcare advertising space and measurement platforms is a plus.

Benefits

• medical, dental, vision, prescription drug coverage
• unlimited paid time off (PTO)
• adoption or surrogate assistance
• donation matching
• tuition reimbursement
• basic life insurance
• basic accidental death & dismemberment
• supplemental life insurance
• supplemental accident insurance
• commuter benefits
• short term and long term disability
• health savings and flexible spending accounts
• family care benefits
• generous 401K savings plan with a company match program
• 10-12 paid holidays annually
• generous paid parental leave (birthing and non-birthing parents)
• voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage