Responsibilities

• Clients: Manage primary day-to-day client interactions, including internal coordination of responses to client inquiries. Proactively update clients on the status of activities, strategy and deliverables. Establish rapport and foundational trust with clients by providing timely and insightful communication. Coordinate, schedule and facilitate client touchpoints, setting appropriate expectations for outcomes. Support and lead preparation with internal teams for client meetings that drive program momentum and demonstrate agency preparedness.
• Craft: Working with marketing channel teams, facilitate the development, review and delivery of high-quality client-facing materials that align with strategic objectives. Establish and optimize systems and processes that improve program efficiency and performance. Align with channel leaders to ensure clear documentation and tracking of program KPIs, connecting execution to business impact. Translate client goals into actionable plans for internal teams, ensuring clarity and alignment across workstreams. Demonstrate strong understanding of B2B marketing strategy and work with channel experts to apply insights to improve program outcomes. Continuously expand expertise across client industries, agency capabilities and marketing best practices
• People: Foster strong relationships with service teams, department peers and client stakeholders. Provide clear direction and context to internal teams, ensuring alignment on goals, roles and expectations. Encourage participation from all meeting attendees to ensure all voices get heard. Adjust standard account operating procedures to meet unique client and internal team needs and make for smoother, more collaborative account teams. Develop strategies to motivate account teams and create a culture/environment that produces great work.
• Business: Assess client health every week and identify program and account risks to account VP. Mitigate potential project risks, ensuring smooth delivery by collaborating with internal stakeholders. Actively manage engagement plans (gantts) to ensure they are up to date with accurate resource allocations to maintain operational efficiency. Manage and forecast budgets with accuracy, ensuring alignment with scope, profitability and client expectations. Communicate hours targets and progress to the services teams, and help services teams prioritize work against the budget/hours available. Support and lead development of scopes of work and support pricing and resourcing decisions in partnership with senior leadership. Identify and support opportunities for account growth, including upsell and cross-sell initiatives.

Requirements

• 4–6 years of experience managing client accounts in a marketing and/or PR agency, preferably in the B2B and/or technology space
• Proven ability to manage and grow client relationships with increasing strategic responsibility
• Excellent verbal and written communication skills, with confidence presenting to clients
• Demonstrated ability to manage budgets, scopes and account profitability
• Strong project management and organizational skills, with attention to detail
• Ability to lead cross-functional teams and mentor junior team members

Benefits

• 🩺 Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
• 💰 Retirement Savings: Employer-matched 401(k) and access to financial planning services.
• 🌴 Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
• 🏡 Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.
• 🎉 Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift.
• 👶 Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
• 📚 Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.
• 🌟 Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients. Read more on our website here!