Responsibilities

• Guides and manages all day-to-day activities for assigned clients in development of advertising campaigns and projects within the approves plans
• Manage creative, digital, social and media projects from inception to completion ensuring on-time delivery
• Timeline development and management of all client deliverables
• Develop client meeting agendas, post meeting contact reports and any follow-up deliver actions needed
• Manage internal communications to provide direction and/or updates across departments including creative, social media, and media for campaigns or individual projects
• Plans, manages, and executes ongoing project development and timing to ensure that progressive stages are approved with adequate time to meet schedules and deadlines
• Respond to client phone calls and be aware of all client activities to provide back-up to account lead
• Work with the account director to compile, update and issue status reports, daily hot sheet items and tracking of campaign results and performance
• Maintain all client information in an organized manner as needed for accurate proofreading and meeting of client standards
• Act as liaison with other agency departments and vendors
• Develop briefs and prepare presentation decks
• Prepare post meeting client contact report
• Manage blog and content development and social media updates
• Manage client budgets and billing
• Actively build relationships with clients
• Keep apprised of client’s products/services/marketing developments
• Gather and assemble background information, research, and analyses as needed for development of creative briefs and monthly presentations
• Performs other related duties as assigned by management

Requirements

• Bachelor’s Degree in Advertising, Marketing or related field required
• 5+ years’ ad agency experience managing and executing multi-channel digital projects
• Some experience in digital, social, traditional, media is required
• Understanding of general advertising principles and account service client management protocol
• Manages multiple tasks and tight deadlines with confidence and ease
• Tactful and diplomatic communication skills; internal, external, formal and informal written, and verbal
• Ability to communicate complex information in easy-to-understand terms
• Skilled in presenting to high level clients
• Able to actively build and maintain good working relationships with clients and colleagues
• Must be willing to go above and beyond to ensure client’s issues and requests are sufficiently resolved
• Organized and pays attention to every detail
• Proactive problem solving
• You must have a valid driver’s license and have your own reliable transportation to attend client meetings and events

Nice to have

• Hospitality, healthcare, and retail experience a plus

Benefits

• We offer competitive healthcare, dental, and vision plans along with several voluntary benefit extras.
• Employees receive generous PTO in addition to all major holidays and the option to enroll in a comprehensive 401K plan with employer matching