Responsibilities

• Oversee daily operations of an affordable multi-family apartment community, ensuring the property remains a safe, well-maintained, and welcoming environment for all residents.
• Lead, mentor, and supervise on-site apartment staff, providing guidance on customer service, leasing, and resident relations to ensure the apartment community operates smoothly.
• Manage the leasing process for the community, including marketing available units, conducting tours, processing applications, and executing leases for new residents.
• Ensure the financial performance by creating and maintaining budgets, preparing monthly financial reports, and monitoring expenditures.
• Conduct regular inspections (interior and exterior) to ensure the community is well-maintained and ensure compliance with company and regulatory standards.
• Administer resident programs and services, focusing on building a strong apartment community and maintaining high resident satisfaction.
• Oversee renovations, including interior and exterior updates, ensuring projects are completed on time and within budget.
• Ensure compliance with housing regulations
• Handle resident concerns and complaints professionally, striving to resolve issues quickly and fairly.
• Prepare and submit annual operating budgets and conduct quarterly budget reviews.

Requirements

• 2-3 years of experience in property management, specifically in supervising and managing affordable apartment communities.
• Experience with affordable properties, Low Income Tax Credit (LIHTC), and Section 8 is required.
• Hands-on experience in overseeing the daily operations of a multi-family apartment community, with strong leadership skills.
• Strong understanding of financial reporting, budgeting, and rent collections specific to apartment communities.
• Proficient with property management software, such as Yardi and/or MRI, particularly in managing apartment records and financials.
• Excellent communication skills (both verbal and written), with the ability to effectively engage with residents, staff, and vendors.
• Strong organizational skills and attention to detail when managing operations.
• Passion for delivering top-tier customer service and fostering a positive community for residents.
• Physically able to lift and carry items weighing up to 25 pounds.
• Valid driver’s license and proof of automobile liability insurance.

Benefits

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more