Revenue Operations Manager - Customer Operations at Later | Chicago, IL | $130K/yr – $140K/yr

Later

Revenue Operations Manager - Customer Operations

Chicago, IL (Remote)

$130K/yr – $140K/yrMid LevelFull time

Posted 3 months ago

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Job Summary

Own the revenue-operations backbone to ensure on-time delivery of sold work, with strong Salesforce/CRM fluency and cross-functional process ownership.

Must-have: 4+ years in Revenue/Sales/Business Operations in SaaS or services settings, with Salesforce experience.
Standout: End-to-end ownership of handoffs, forecasting, and capacity planning across Sales and Services.

Job Description

Responsibilities

Define and own the operational frameworks that ensure sold revenue is delivered efficiently and effectively across all brand customer offerings.
Establish clear definitions of campaign health, customer health, and operational performance that align Services, Client Success, Finance, and Sales.
Translate revenue pipeline signals into forward-looking operational insights that inform staffing, prioritization, and investment decisions.
Own the metrics that answer “did we deliver what we sold, and was it efficient?” at the campaign, customer, and portfolio level.
Build and maintain reporting that surfaces campaign health, budget utilization, margin performance, and delivery risk.
Partner with Services, Client Success, and Finance leadership to define what “healthy” looks like and implement early warning systems when campaigns or customers drift off track.
Develop consistent frameworks for measuring customer health that work across product lines and engagement models.
Own the end-to-end Sales-to-Services handoff process, ensuring accurate, timely, and complete transfer of deal context into execution.
Build pipeline-to-capacity forecasting models that give Services 30–60–90 day visibility into incoming workload.
Connect Sales forecasting with Services capacity planning to enable proactive staffing and resource allocation.

Requirements

4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations within a SaaS, professional services, or solutions delivery environment.
Proven ability to design and implement cross-functional processes that drive measurable business outcomes.
Strong command of Salesforce or comparable customer management platforms, including reporting, workflow design, and data modeling.
Experience with capacity planning, forecasting, or resource modeling that connects demand signals to operational capacity.
An analytical mindset with the ability to translate data into insight—and insight into action.
Understanding of services delivery, agency operations, or delivery-based business models; experience in the creator economy or marketing industry is a plus.
Exceptional written and verbal communication skills, with the ability to document complex processes and influence senior stakeholders.
Comfort operating in ambiguity and a bias toward building structure where it doesn’t yet exist.
Experience with project management tools (e.g., Asana, Teamwork) and BI or reporting tools (e.g., Tableau, Looker, Domo, or similar)

Benefits

All permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.

Later

3.9 Glassdoor

Later is a leading social and influencer marketing solution and link in bio tool. We help the world’s top brands create high-performing social content and collaborate with creators to reach new audiences, drive engagement, and generate predictable ROI.Learn more at https://linkin.bio/latermedia/

Founded in 2014

Boston, Massachusetts, USA

1.9K employees (133 in marketing)

later.com

71% recommend to a friend

90% CEO approval