Retail Engagement Specialist

Los Angeles, CA (On-site)

Salary Not AvailableMid LevelFull time

Posted 12 days ago

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Job Summary

You will own field account engagement in your assigned territory, driving merchant adoption of financial services, on-site education, and brand presence.

  • Manage merchant visits and reporting to ensure territory coverage
  • Educate merchants on products and program benefits
  • Drive in-store branding, launches, and advocate client products at retailers

Job Description

Responsibilities

  • Visit retail locations within your assigned territory and engage with merchants in a professional, relationship-focused manner
  • Introduce and educate new merchants on the client’s financial services and program benefits
  • Provide on-site support, answer questions, and address concerns to ensure merchant understanding and confidence
  • Place and maintain point-of-sale materials and branding in-store
  • Document visits and track activity using mobile tools and reporting systems
  • Work closely with leadership to ensure territory goals and coverage expectations are met
  • Partner with the client to train and advocate client products at the retailer
  • Drive merchant awareness within your assigned territory
  • Maintain professional interaction with both merchants and fellow employees
  • Attempt to place point of purchase signage on exterior and/or interior of business

Requirements

  • This position requires a personal vehicle, valid driver's license, proof of insurance, and successful completion of a Motor Vehicle Record (MVR) screening.
  • High school diploma or equivalent experience required
  • Six (6) months prior sales, promotion, retail, or marketing experience
  • Demonstrated knowledge of products and services
  • Excellent communications, presentation, interpersonal and problem-solving skills
  • Impeccable integrity and commitment to customer satisfaction
  • Ability to lift and carry up to 15 lbs. at a time
  • Ability to multi-task in a fast-paced, team environment
  • Ability to maintain customer confidentiality
  • Reliable transportation within assigned territory

Preferred

  • Prior retail, sales, field marketing, or customer-facing experience is a plus

Benefits

  • No weekends
  • Weekly Pay (DailyPay Options Available)
  • Paid training and onboarding support
  • Mileage reimbursement and paid travel time
  • Next-day pay options available
  • Full benefits package including medical, dental, vision, PTO, and 401(k)
  • Company-provided mobile device and materials
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2020 Companies

2020 Companies is an award-winning retail sales, merchandising, and experiential marketing agency headquartered in Southlake, TX. Recognized for both culture and capabilities, we’ve been named to Comparably’s 2025 Best Sales Teams, Forbes America’s Best Employers for Women 2025, and the 2025 North America Top 100 Inspiring Workplaces.We partner with some of the world’s most recognizable consumer electronics and CPG brands to drive long-term growth through tailored retail strategies, brand advocacy, full-service merchandising, experiential activations, and nationwide training programs delivered virtually, online, and in person.Our reach spans more than 600,000 retail doors across the U.S. and Canada, and our top-level field teams are trained to execute impactful brand activations, product launches, assisted sales, and consumer engagement strategies. Each year, our efforts generate more than 25 million in-person impressions and nearly $10 billion in client revenue. We have a 96%+ staffing rate and, as a Best Buy Approved Provider, we use advanced recruitment and training strategies to ensure every team is fully staffed, retail-ready, and aligned with client goals.Clients trust 2020 Companies as a strategic partner, not just a vendor. Most of our relationships span five years or more, with dedicated teams executing full-year, nationwide programs. We prioritize measurable results and continually look for new ways to improve performance and deliver greater return on investment through data-backed insights, innovative staffing, and in-store excellence.Since 1991, 2020 Companies has remained a values-led organization with a people-first culture that fuels innovation, strengthens brands, and delivers lasting results. We have been recognized on Glassdoor’s Best Places to Work list for 2023 and 2024 and are proudly Great Place to Work® Certified in both 2024 and 2025.

Founded in 1991
Southlake, Texas, USA
2.6K employees (140 in marketing)