Responsibilities

• Lead and supervise a team of retail creative designers, holding self and others accountable for delivering high-quality, on-brand work that meets agreed commitments.
• Plan and prioritize team workload by translating organizational and segment goals into clear creative strategies, expectations, and project outcomes for retail campaigns and store initiatives.
• Develop strategy, design, concepts, fabrication, and implementation of environmental graphics and thematic overlays for film, seasonal, and new product launches across a large portfolio of retail locations.
• Manage the Retail Creative process from concept through execution, including sourcing, vendor management, design specifications, and coordination of multiple simultaneous store design projects.
• Collaborate with architects, interior designers, retail concept designers, visual merchandisers, and cross-functional partners to deliver cohesive store refreshes, new store openings, and branded retail experiences.
• Ensure all campaigns and retail presentations reflect the highest standards of quality, maintain brand consistency, and present one cohesive look and feel across physical and digital touchpoints.
• Distribute and assign design projects, providing continuous coaching, feedback, tools, and resources to support team members' growth, performance, and career aspirations.
• Build collaborative partnerships with Visual Merchandising, Store Design, WDI, Operations, and external vendors to plan product presentations, fixtures, and merchandise flows that enhance the guest experience and drive revenue.
• Create and manage communication processes related to overlays, signage, and graphics to ensure clear, timely information flow for field execution and multi-site retail initiatives.
• Use market trend research and storytelling-driven design to propose innovative retail concepts and experiential solutions that align with Disney's creative, guest-centric values.

Requirements

• - Minimum 5 years of graphic design or closely related creative experience, including at least 1+ years in a management or supervisory capacity.
• - Bachelor's Degree or higher in Graphic Design, Visual Communication, Architecture, Interior Design, or a related creative field.
• - Outstanding design vision with a proven track record of delivering innovative branded retail experiences across physical and/or digital environments.
• - Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) for graphic and environmental design, plus strong skills in standard office productivity tools for presentations and communication.
• - Knowledge of visual merchandising best practices, retail product presentation, and display design, with experience creating compelling, revenue-driving retail presentations.
• - Technical proficiency in print production processes, materials, vendor workflows, and installation, with the ability to standardize fixtures and support new fixture development.
• - Ability to read and work with construction documents, space planning details, and fabrication partners to achieve high-quality design execution.
• - Strong project management and organizational skills, including time management, prioritization, and the ability to manage multiple projects in parallel within evolving environments.
• - Excellent collaboration skills with a diplomatic, team-oriented approach and the ability to build credible relationships and influence partners at all levels.
• - Strong verbal, written, and visual communication skills, including comfort presenting creative concepts and updates to leaders and cross-functional teams.

Preferred

• - 10+ years of graphic, brand, or retail design experience, ideally with in-house brand-side or retail environment focus.
• - Experience with 3D design and modeling software (e.g., Rhino, SketchUp, Maya, or similar) and ability to develop 3D mock-ups and renderings for retail spaces.
• - Basic understanding of motion graphics and video applications, and experience producing videos or animations for retail or marketing content.
• - Ability to sketch and quickly convey design ideas through moodboards and visual storytelling tools.
• - Experience with project management or collaboration software tools and a strong desire to learn and leverage new technologies for communication and data management.
• - Proven knowledge and understanding of The Walt Disney Company, its policies, procedures, and brand portfolio, including franchises such as Disney, Pixar, Marvel, Star Wars, and National Geographic.
• - Preferred education: Bachelor’s degree in Graphic Design, Architecture, Interior Design, Retail Design, or a closely related field with emphasis on brand or retail environments.