Responsibilities

• Develop and deliver clear, concise, and visually engaging communications that drive understanding and execution in stores
• Translate complex business initiatives into simple, actionable messaging tailored for the field
• Create and maintain standardized templates and communication guidelines to ensure consistency and efficiency
• Partner with L&D and Store Operations to produce training and support materials aligned to brand standards
• Own the retail communications calendar, managing intake, prioritization, and scheduling of all field-facing messaging
• Act as the gatekeeper for all store communications, ensuring messaging is necessary, clear, and aligned to business priorities
• Partner in the development and execution of quarterly cross-functional go-to-market communication strategies, ensuring alignment across key initiatives
• Continuously evaluate communication effectiveness and identify opportunities to streamline, simplify, and improve engagement
• Champion best practices and drive adoption of communication tools and new functionality
• Serve as the primary point of contact for HQ partners on communication requests, guiding teams on timing, messaging, and best practices

Requirements

• Bachelor’s Degree
• 3–5 years of experience in communications, retail operations, or related field
• Proficiency in Adobe Creative Suite and Microsoft Office
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment
• Ability to work in-office in NYC 3 days per week

Preferred

• Experience in retail or fashion environments
• Experience with internal communication platforms or content management systems
• Strong written and visual communication skills with a focus on clarity and audience engagement
• High attention to detail and a commitment to accuracy and consistency
• A proactive mindset with the ability to identify opportunities and drive improvements
• French speaking a plus

Benefits

• Generous Paid Time Off & Holiday Calendar
• Summer Fridays
• Internal Mobility Across Brands
• Cross-brand Discount
• Exclusive Employee Sales
• Fav 5 Cards (MK Discount for friends and family)
• 401k Match
• Paid Parental Leave
• Thrive Wellness Program
• Commuter Benefits