Responsibilities

• Uses “Segment-of-One” marketing approach to track activity and preferences of each “mid-tier” guest, and then tailors offers and incentives that appeal directly to interest of individuals. Meets or exceeds predetermined goals and measurable objectives established by management for daily calls and written correspondence to active, inactive and potential new guests. Complies with and upholds enterprise expectations including policies, procedures, industry regulations, and department guidelines.
• Actively prospects for new and reactive opportunities and develops “mid-tier” guests to extend and acquire trips.
• Progresses players through each tier or to premium level average.
• Handles all aspects of guest journey (hotel accommodation, dining reservation, entertainment, folio clearance at checkout).
• Maintains thorough knowledge of latest industry developments, current market trends and all on-property and competitor promotions/events.
• Monitors guest participation and tracks guest feedback to determine effectiveness of events and promotions.
• Attends and hosts player onsite/offsite events in various areas as assigned by management.
• Performs other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED required.
• Bachelor’s Degree in Hospitality, Marketing or related field highly preferred.
• Minimum two (2) years’ experience in a Casino/Gaming, sales or marketing environment required.
• Must possess drive to exceed revenue generation targets.
• Intermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary.
• May be required to communicate verbally and in written form in one of the following languages: Chinese, Vietnamese, Korean, or Tagalog.
• Must have outstanding communication skills.
• Must be consistent with upholding a professional image with a polished appearance and demeanor.
• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Select One of the Following for Driving Responsibilities: No Driving Responsibilities: Role does not require a driver’s license or insurance.